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Restaurant Onboarding Associate



People & HR
Manchester, UK
Posted on Monday, August 7, 2023

The Team

The U.K. & Ireland is our domestic and most mature market. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology, marketplace and consumer to deliver results for our customers. The SMB Team is responsible for nurturing new partners on our platform, guiding them to their first order and demonstrating how to make the most out of the tools available to them. The Small & Medium Business Team (SMB Team) also generates new business for Deliveroo promoting B2B products to new and existing restaurant partners.

The Role

As a Restaurant Onboarding Associate, you will be supporting our newly signed partners within their first 2 months of being on the Deliveroo platform. You will be the link between the restaurants and Deliveroo. An agent's role is to ensure the partner is fully competent with the tools provided, ensuring they are building up for success. You will use your influencing skills to encourage our partners in creating adverts and making their menu stand out on our platform.

What You’ll Be Doing

  • Work cross-functionally within our Manchester Team which consists of Sales and Account managers to ensure our partners have a smooth journey with Deliveroo

  • Own the relationship with newly signed restaurants ensuring they are built for success

  • Your key objective is to build a continued relationship with our partners so they remain engaged with us and build trust

  • You will be their point of contact for any issues within the first 2 months

  • Handling a large number of outbound calls in a timely manner

  • Keep up to date with the relevant administrative tasks for each restaurants you manage

  • Ensure partners are successful resulting in consistent order takings on our platform throughout their journey with Deliveroo

  • Making sure restaurants are fully comfortable with our processes and systems so that they can make the most of their new partnership

  • Act as the liaison between restaurant and photography team


  • A strong phone presence with excellent communication and listening skills

  • The confidence and motivation to make regular calls

  • IT literate (including a range of Microsoft software. Salesforce knowledge desirable)

  • Great organisational skills and attention to detail

  • Experience in account management, sales or customer service desirable

  • Ability to take ownership and work within demanding targets

  • Emotional intelligence and empathy

  • Get up and go attitude

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date. We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to sink your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen.