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ServiceNow Reporting Analyst



Hyderabad, Telangana, India
Posted on Tuesday, May 23, 2023

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

About the Role:

The Deliveroo Enterprise Technology team designs and builds the IT services powering Deliveroo's teams globally, as we transform the way customers eat. We drive service improvements and love to automate everything we can on our journey towards customer delight.

We work in a data-driven environment and therefore as an Operational Data Insights Manager / Reporting Analyst you will analyse operational data, converting this into operational insights and transforming this into a format we can share with the wider teams. Main tool sets are Performance Analytics in ServiceNow and DataStudio. You will get involved with many practice and service owners to build out the ET Performance Scorecard which will be used to drive improvements. This role is important for ET to demonstrate how we are progressing and improving.

You will report into the Head of Service Management and Controls.

This is a hybrid role with some work required from our Hyderabad office.

What You'll Do:

  • Work with each capability to define success measures and automate reporting using performance analytics or DataStudio
  • Collaborate on the ET Operational Reporting Scorecard.
  • Contribute data-driven measures into the Monthly ET Report and improve the insights
  • Ensure that any information security policies are applied and access to the data is managed
  • Present the performance measures and progress at the Live Service Health Review
  • Collaborate on any new service to build the performance measures before the services is deployed to production
  • Support any ad-hoc reporting requirements required to demonstrate performance across ET.


  • Above all, a customer-focused mindset, doing what is necessary to delight our colleagues
  • 3+ years' experience building automated dashboards with DataStudio (or similar) & ServiceNow Performance Analytics
  • Experience with infrastructure and operations setting to give context to the data
  • Driven and autonomous without requiring close management: collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.
  • Awareness of data policies in respect of access management and information security
  • Understanding of ITIL / Service Management

We're also interested in…

  • ITIL Certification in ITIL v3 or ITIL 4
  • ITIL Process Management and defining success measures
  • Other reporting tools

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.