CMDB Manager - Enterprise Technology (ET)

About the Role:

The Deliveroo Enterprise Technology (ET) team conceives, designs, builds and sustains the business services powering Deliveroo's internal teams globally, as we transform the way customers eat. We drive service improvements and love to automate everything we can on our journey towards customer delight.

As a CMDB Manager at Deliveroo you will ensure that the Foundation and Configuration Management Data within ServiceNow is complete, accurate and maintained to the highest standard, and preferably as automated as possible. This is a hands-on role where you will be expected, working with ITSM and ServiceNow colleagues, to own the processes required to maintain the data, lead the backlog of automation work and improve data quality through manual data import and correction in collaboration with the ServiceNow team.

The role can be based in our Hyderabad office or fully remote in any India location.

What You'll Be Doing:

• Create the Enterprise Technology CMDB strategy, design, plan, develop and document configuration management processes.
• Document the CMDB data model design document and ensure the data is available in ServiceNow.
• Steer adoption of the service asset configuration management process across ET.
• Ensuring data is correct, complete and compliant and developing reporting on the CMDB Health and leading on data certification automation.
• Identifying and documenting the data items required in ServiceNow to satisfy the business requirements and IT Service Management practices.
• Manage regular audits of the data, ensuring that identified data owners are maintaining data on a regular basis, and providing training where necessary.
• Create and maintain a dashboard of data quality, completeness, issues and work in progress.

Requirements:

• Excellent understanding of SACM practices and driving adoption.
• Exceptional Google Sheets skills to be able to identify, collect, cleanse and manipulate data.
• 7+ years of experience in ServiceNow CSDM (Common Service Data Model) and ServiceNow foundational data (e.g. users, locations, products, etc).
• ServiceNow knowledge, specifically integration capabilities and the structure of the database
• ITIL V3 or 4 foundation.
• Demonstrated data quality and accuracy.

We're also interested in…

• Google Data Studio / Looker experience
• Further ITIL qualifications above foundation.

Benefits:

Holiday Policy - 15 days leave each year (which increases with length of service) and 12 days casual leave and 9 days public holiday.

Childcare - Deliveroo reimburses 70% of daycare expenses, up to a maximum of INR 10000 per month.

Other Benefits - Insurance, Wellness, Home office expenses, Online learning portals.

Diversity:

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.