<p><strong>Why Deliveroo?</strong></p> <p><span style="font-weight:400;">When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.</span></p> <p><span style="font-weight:400;">We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.</span></p> <p><strong>What you’ll be doing:</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Supervise real-time workforce arrangement and support the team on live operations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Track team and individual performance compile with company standard, facilitate coaching sessions and provide feedback to team managers on individual performance and areas for improvement</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Managing escalations - in an efficient manner to guarantee partner satisfaction and brand loyalty with every contact</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Being an active team player and driving the team to achieve business targets and results</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Identifying opportunities for continuous improvement and process refinement</span></li> </ul> <p><strong>Requirements:</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Partner and result oriented</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong sense of ownership &amp; problem solving mindset</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Passion for detail and data crunching</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong sense of urgency</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Adaptable to day-to-day change</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Proven experience working in a fast pace environment</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Excellent communication skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Proven leadership experience is a plus</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Demonstrate product, service and industry knowledge is a plus</span></li> </ul> <p><strong>Benefits:</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Open, respectful and fun company culture</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Monthly gym allowance</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Meal allowance if you are required to work late</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Monthly Monday breakfast &amp; Friday lunches – Deliveroo'd to the office of course!</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Additional leave days for years of service </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Free Deliveroo Plus - Free delivery and access to special offers</span></li> </ul> <p><strong>Benefits and Diversity</strong></p> <p><span style="font-weight:400;">At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.</span></p> <p><span style="font-weight:400;">We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.</span></p>