Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

What you’ll be doing:

• Supervise real-time workforce arrangement and support the team on live operations
• Track team and individual performance compile with company standard, facilitate coaching sessions and provide feedback to team managers on individual performance and areas for improvement
• Managing escalations - in an efficient manner to guarantee partner satisfaction and brand loyalty with every contact
• Being an active team player and driving the team to achieve business targets and results
• Identifying opportunities for continuous improvement and process refinement

Requirements:

• Partner and result oriented
• Strong sense of ownership & problem solving mindset
• Passion for detail and data crunching
• Strong sense of urgency
• Adaptable to day-to-day change
• Proven experience working in a fast pace environment
• Excellent communication skills
• Proven leadership experience is a plus
• Demonstrate product, service and industry knowledge is a plus

Benefits:

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
• Open, respectful and fun company culture
• Monthly gym allowance
• Meal allowance if you are required to work late
• Monthly Monday breakfast & Friday lunches – Deliveroo'd to the office of course!
• Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
• Additional leave days for years of service
• Free Deliveroo Plus - Free delivery and access to special offers

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.