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Privacy Operations Programme Manager



London, UK
Posted on Friday, February 17, 2023

About the role

Privacy Ops at Deliveroo is responsible for the timely delivery of the privacy ops strategic objectives as set out in the Data Protection Team’s Annual Strategy. We design and build innovative processes which underpin Deliveroo’s global data privacy programme and compliance framework. This work is vital in ensuring that Deliveroo’s privacy programme can continue to operate effectively and respond quickly to a world of complex and ever-changing privacy demands. This role reports directly to the Head of Privacy Operations, sits within the Data Protection team and has a global reach.

We’re a bunch of creative privacy geeks who get to work at the forefront of emerging tech, help pave the way for operational privacy excellence, and grow and have fun whilst doing so. No two days are ever the same at Deliveroo and we’re looking for a like minded and experienced Privacy Operations Programme Manager who will thrive in our face-pace environment.

What you'll be doing

  • Responsibility for the successful project management of high quality privacy ops projects, to support the delivery of privacy compliance and privacy operational excellence across Deliveroo

  • Planning and designing programmes of work, and proactively monitoring their execution, programme coordination and managing interdependencies, resolving issues and initiating appropriate corrective actions.

  • Producing programme reports and stakeholder communication.

  • Using privacy knowledge to scope new projects plans and identify gaps

  • Taking ownership of cross-functional projects, doing the initial scoping to work through potentially ambiguous problem statements and determine next steps

  • Collecting and analysing information from multiple teams in order to analyse complex issues, mitigate risks and solve problems

  • Designing the right cadence of meeting forums and reporting to ensure that the teams are held accountable for their business metrics, key initiatives and goals, and that this information is shared efficiently within the team

  • Anticipating any project bottlenecks and escalating any project risks

  • Spotting opportunities for different teams to partner more closely together or de-duplicate efforts, ensuring that we do not operate in silos

  • Project managing reactive ops projects and delivering privacy compliance remediation

  • Building strong relationships within the wider Data Protection team, Tech, Privacy Legal, InfoSec, Employment Legal, Data Management, Engineering and other business teams

Desired Skills/Experience


The successful applicant will be a self-starter and a strong performer and team player who is focussed on successfully delivering projects for the Data Protection team. We are specifically looking for:

  • Highly proficient at problem solving as the role will require being able to see the big picture, break a problem up into its component parts

  • Demonstrable project management, organisational and time management skills, while managing competing priorities

  • Demonstrable data analytical skills and the ability to work with attention to detail, maintaining a high bar of consistency, accuracy, and quality

  • Prior knowledge of DPA, GDPR and future legislation around data privacy, is desirable


  • Bachelor’s degree or equivalent from an accredited university, preferably in a technology, project management, business management, legal, compliance, risk management or security related field

  • Minimum 4 years experience in programme management roles within the tech or professional services industries in the area of data privacy, compliance, risk management, and security

  • Experience in developing roadmaps, project planning and project register management

  • (Strongly preferred) Project management experience on multiple large-scale projects and programmes that impact the organisations trajectory with a track record of delivering business value

  • (Strongly preferred) Experience working in a tech company

  • (Strongly preferred) Project management qualification, such as PRINCE2

  • (Desirable) Demonstrable attention to detail in executing and reviewing tech products to ensure the highest quality deliverables in the allotted time frame

  • (Desirable) Industry certifications relating to security, privacy, and risk management, such as International Association of Privacy Professionals (IAPP) CIPP/E and/or CIPM certifications or security certifications, such as CISM, CISSP, CISA, CRISC

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.