Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The role of the Priority Support Consultant involves providing assistance to our priority customers and business partners through email or phone. This includes analysing their needs, resolving their issues, and providing system guidance.

Responsibilities

• Familiarise yourself with key strategic customer support level agreements (SLAs) and ensure adherence at all times by:

  • Prioritising each support ticket and managing the SLA according to the first response and resolution times.

  • Avoiding SLA breaches, and if unavoidable, promptly escalating to the Head of Support for further guidance.

• Administer all reporting in line with SLA requirements and manage customer and business partner meetings as necessary to provide excellent service offerings.

• Filter and escalate tickets to the relevant departments based on the type of query and priority level, ensuring timely resolution.

• Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.

• Act as a subject matter expert on product features and functionality, aiming to resolve queries promptly.

• Collaborate closely with the Project Implementation Consultant during the handover process to ensure a seamless transition of the customer to the Priority Support department.

• Build and maintain strong relationships with customers, ensuring alignment with the company’s values and service standards during interactions.

• Follow company processes and systems to meet quality requirements and take responsibility for delivering excellent service.

• Comply with company work standards at all times.

• Understand your role in protecting the organization’s information and commit to safeguarding its assets.

• Seek ways to reduce costs and improve efficiency within your area of responsibility.

Qualifications

• At least 3 years of experience in a payroll environment.

• Experience in leadership or team coordination.

• Proficient in administering digital payroll systems.

• Experience with digital HR systems.

• Strong knowledge of South African legislation.

• Proficient in Google Sheets and MS Excel.

• Ability to think creatively and innovate to streamline processes.

• Excellent communication skills.

• Strong numerical and analytical skills.

• Exceptional problem-solving abilities.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144