Technical Support Engineer
IT, Customer Service
Posted on Monday, September 4, 2023
CrossFit is looking to hire a dedicated Technical Support Engineer to join our dynamic IT Operations team. The successful candidate will serve as the front-line support, playing a critical role in addressing and resolving technical queries from our user base. Besides, you will be instrumental in creating, maintaining, and enhancing process documentation. Collaboration with other members of the IT Operations team is essential, ensuring that our IT infrastructure runs smoothly and our internal clients receive top-notch support.
● Support Desk Management:
○ Diagnose and troubleshoot technical issues, including software, hardware, network, and other IT-related challenges.
○ Respond to support tickets, emails, and phone calls in a timely and professional manner.
○ Ensure all support incidents are logged and tracked to resolution in the support desk system.
● Process Documentation:
○ Develop, write, and maintain standard operating procedures, manuals, and other documentation for IT processes.
○ Regularly review and recommend improvements to existing processes to enhance efficiency and user experience.
○ Facilitate knowledge sharing by regularly updating and distributing documentation among the team.
● Collaboration & Teamwork:
○ Work closely with other members of the IT Operations team to address complex technical issues.
○ Assist in the deployment, maintenance, and upgrade of IT infrastructure, tools, and systems.
○ Participate in regular team meetings, contributing ideas and feedback to improve team performance and service delivery.
KNOWLEDGE AND SKILL:
● Strong knowledge of MacOS and Windows devices in a corporate environment.
● Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.
● Strong written and verbal communication skills, with a keen eye for detail.
● Ability to prioritize and manage multiple tasks simultaneously.
● Familiarity with support desk software and mobile device management applications.
● Certifications like ITIL, CompTIA A+, or Microsoft Certified: Desktop Support Technician.
● Experience in creating and maintaining technical documentation.
● Familiarity with JumpCloud, ZScaler, Jira, Google Workspace.
● Passion for CrossFit and our mission to be the world's leading platform for health, happiness and performance
● 3 years of experience in technical support or a similar role.
WHAT WE OFFER:
● Rich Medical, Dental, and Vision plans
● Unlimited Paid Time Off––empowering you to unplug whenever and however you need to
● Flexible spending account and 401(k) with employer matching at 5%
● CrossFit Gym Membership Reimbursement
● CrossFit Courses Benefit
● Partnership Perks
CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.