Role Details

Type of Support: Email and chat
Contract Duration: Temporary, 3 months
Training Schedule: Monday - Friday, 9:00 am - 6:00 pm (1-week duration)
Work Schedule: 11:00 am -8:00 pm; days off are to be assigned, but flexibility is needed
Work Type and Location: Hybrid; San Pedro Sula or Tegucigalpa
Expected Start Date: July 30, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

At this particular partner, we’re not just about sports tech - we’re about creating a winning experience for coaches, players, parents, and our team members. We’re passionate about delivering high-quality support, and we’re looking for an entry-level Client Experience Specialist who shares our enthusiasm. If you’re ready to help us shape the future of sports tech, we want to hear from you.

In this position, you’ll play a pivotal role in ensuring our B2C customers receive the top-notch support they deserve. You’ll be the friendly and professional face of the partner, helping users navigate our app and website products. Our CX Specialists are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction. Your main focus will be managing tickets related to back office tasks, with the remainder of your time spent in email and chat tickets.

What You’ll Do:

• Deliver a “WOW” customer experience through email and chat to assist a diverse range of end users.
• Support back-office tickets related to provisioning new accounts, team transfers, etc., as assigned.
• Take ownership of customer issues, diving deep to uncover root causes, solving problems effectively, and providing valuable feedback to improve our products and processes.
• Seek to understand customer needs and ensure they receive the resolution they need to get back on the field.
• Maintain performance metrics including productivity, customer happiness scores, and attendance.

What We Expect From You:

• A positive attitude, always ready to extend help and support in a friendly and professional way.
• An excitement to help customers discover solutions and gain a deep understanding of our
• Platforms to enhance their overall experience.
• Excellent communication skills, both verbal and written.
• Proven track record of high performance as a CX or Tech Support Agent.
• Bonus: Prior experience in a SaaS or technology start-up support environment
• Bonus: Experience as a parent, coach, or participant in recreational sports

What You’ll Get In Return:

• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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