Role Details

Contract Duration: Full Time, Permanent
Work Schedule: Open to shifting schedules (subject to business requirements).
Work Type and Location: Hybrid, ZA - Cape Town
Expected Start Date: Immediately

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

Crescendo is looking for talented folks to join our Human Resources team. As the HR Coordinator, you will be responsible for supporting the Human Resources processes and managing the HRIS at our Cape Town Hub. This role provides administrative support to our Human Resources team, including but not limited to record-keeping, electronic and physical file maintenance, auditing, and HRIS entry.

The successful candidate should be highly organized and have great time management skills, a customer experience mentality, and the ability to roll up their sleeves when the time arrives. Supporting our associates with efficiency and promptness is critical for this role.

What You’ll Do:

• Respond to employee and candidate inquiries, addressing questions, and fulfilling
• requests in a timely and professional manner.
• Process time sheets, coordinating with payroll departments, and managing benefits
• administration (medical aid, pension, provident funds).
• Preparation of employment contracts, notices, and documents.
• Manage the mailing, scanning, and emailing of documents, and filing them accurately in
• appropriate employee records.
• Act as the primary point of contact for daily staff queries, resolving minor grievances,
• and supporting industrial relations (IR) processes.
• Prepare new-hire files, and coordinate onboarding activities, including HRIS access,
• bank enrollment, and building access.
• Support New Hire Orientation and ensure all onboarding requirements are met.
• Ensure the timely enrollment of employees in benefit programs and address any related
• inquiries.
• Ensure adherence to the Basic Conditions of Employment Act (BCEA) and assisting with
• Employment Equity (EE) and Skills Development reporting.
• Disciplinary processing, compliance with labor laws, assisting with any CCMA requests,
• offboarding employees, participation in grievances resolution, etc.
• Partner with internal stakeholders on various HR projects, initiatives, and company
• events, contributing to the overall success of the HR team.
• Being able to work independently and collaboratively, always with the highest attention
• to detail.

What We Expect From You:

• Candidates must live in Cape Town. Hybrid role - expected to visit the office when needed.
• Education: National Diploma or Bachelor’s Degree in Human Resources Management, Industrial Psychology, or Business Administration.
• Experience: 2 to 4 years of proven experience in an HR administrative or generalist capacity.
• Tech Skills: Proficiency with HRIS platforms and strong Microsoft Office Suite capabilities.
• Legal Knowledge: Solid, practical understanding of South African labor legislation (BCEA, LRA, EE Act).
• Comfort in a fast-paced startup environment where priorities can shift quickly and responsibilities are broad
• A service excellence mindset is a must
• Exercise good judgment and maintain a positive and professional demeanor
• Passion for challenging yourself with complex roles that have significant opportunities for growth and development
• Desire to be in a high-achieving environment where you will create great value while growing your ability exponentially
• Excellent written and verbal communication skills

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

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Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.