Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid
Type of Support: Email and Chat
Contract Duration: Temporary, 2 Months
Training Schedule: 9:00 PM to 6:00 AM, Manila Time
Work Schedule: Open to Shifting Schedules
Expected Start Date: May 21, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role
Crescendo is seeking a highly motivated and detail-oriented Content Moderation Associate (Level 1) to support Grindr, the world’s largest Gay, Bi, Trans, and Queer social networking platform, serving over 13 million users globally.

In this role, you will help maintain a safe, respectful, and authentic digital environment by enforcing Community Guidelines across user-generated content. This position requires strong decision-making skills, discretion, efficiency, and the ability to review high volumes of potentially sensitive material.

Please note: This role involves exposure to explicit, offensive, or disturbing content.

What You’ll Do:

Core Moderation Duties

• Review and moderate user-submitted photos, text, videos, and reports (flags) in accordance with Grindr’s Community Guidelines
• Make accurate, consistent, and timely moderation decisions
• Issue warnings or permanently ban users when policy violations occur
• Document moderation decisions clearly and accurately within backend systems
• Escalate sensitive, high-risk, or ambiguous cases to Team Leads or Management

Moderation Queues (Key Tasks)

• Photo Moderation (Photo Mod)
• Flags Moderation (User Reports / Flag Mod)
• RN Moderation (Real-Time / Rapid Notifications Mod)

Quality & Operational Support

• Participate in calibration sessions and product meetings related to moderation
• Support management in identifying emerging trends, new abusive patterns, or banned terms
• Report system discrepancies, tool bugs, and backend UI improvement opportunities
• Assist in onboarding and training new moderation associates as needed
  

What We Expect From You:

Requirements

• Strong alignment with and support for the LGBTQ+ community
• High level of discretion, professionalism, and integrity
• Technically proficient with mobile apps, backend systems, and digital tools
• Ability to process a high volume of decisions accurately within SLA targets
• Detail-oriented with strong analytical judgment
• Capable of working independently with minimal supervision
• Adaptable to evolving policies, tools, and workflows
• Prior experience in online moderation or community management is a plus

Measuring Success:

• Performance will be evaluated based on:
• Decision Accuracy: Near-perfect adherence to Community Guidelines
• Documentation Accuracy: Clear and precise case notes supporting moderation actions
• Productivity: Consistent completion of hourly and daily output targets
• SLA Compliance: Timely processing of assigned queues
• Policy Consistency: Alignment with calibration standards

Work Environment:

• High-volume decision-making environment
• Exposure to explicit, graphic, or disturbing content
• Performance-driven metrics (quality and productivity balance)
• Continuous policy updates and tool enhancements

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

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Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.