Role Details

Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Phone, Chats, Messaging and Emails
Contract Duration: Permanent
Training Schedule: To be discussed
Work Schedule: To be Discussed
Expected Start Date: May 14, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

The Commercial Customer Success Specialist III owns the end-to-end experience for commercial clients after the point of sale. This role ensures services are delivered correctly, client relationships are maintained, and revenue is protected through strong execution across service coordination, billing accuracy, and contract renewals. This is not a passive support role. This role is responsible for protecting revenue, preventing
churn, and ensuring commercial clients receive a consistently high-quality experience.

What You’ll Do:

• Serve as the primary point of contact for assigned commercial clients
• Build trust and maintain strong client relationships
• Ensure timely, professional communication across all interactions
• Act as the internal advocate for the client
• Ensure services are scheduled and executed according to the contract
• Coordinate with Operations, Dispatch, and ROC to resolve service gaps
• Monitor accounts for missed services, delays, or risks
• Support onboarding of new commercial accounts
• Track contract timelines and proactively manage renewals
• Identify churn risks early and take action
• Ensure continuity of service with no disruptions
• Ensure invoices are accurate and delivered on time
• Identify and resolve billing discrepancies
• Partner with AR to prevent delays or missed payments
• Manage vendor portal requirements where applicable
• Maintain accurate account records in CRM/ERP systems
• Document all interactions, issues, and resolutions
• Ensure clean, up-to-date account data
  

What We Expect From You:

• Strong experience managing B2B or commercial client relationships
• Highly organized with strong attention to detail
• Comfortable coordinating across multiple internal teams
• Proactive, not reactive—anticipates problems before they happen
• Strong written and verbal communication skills
  

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

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Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.