Role Details

Location: San Pedro Sula and Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Phone support and Sales
Contract Duration: Temporary
Training Schedule: Monday -Friday | 8:00 am - 5:00 pm, weekends off
Work Schedule: Monday - Friday | 7:00 am - 4:00 pm, weekends off
Expected Start Date: April 16, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

An associate in this team is a multi-tasking expert who loves helping people. You see each contact as an opportunity to sell high-quality goods, resolve people’s issues, and wow customers with your expert knowledge of products. You can identify potential upselling moments and navigate through supporting refunds and returns while keeping customers loyal to the brand. You have a strong spoken and written English communication ability and can maintain natural small talk with customers and team members. Sales skills are transferable to many areas of your life-you can draw from your experiences in relationship management, professional growth, and achieving personal goals. Determining how to learn more about the world in which you are working is key. Your intuition is sharp, and you’re open to challenges every day.

What You’ll Do:

• Sales Support: Help customers by answering their questions and exploring their needs to recommend the best product for them. When possible, recover potential refunds by enrolling customers in a high-value subscription program
• Retention: Offer solutions to add value to current subscriptions and clearly communicate the benefits of the products customers are subscribed to. When necessary, present alternative options to avoid cancellations. Use all available tools and compensations to resolve customer concerns effectively
• Customer Support: Deliver exceptional service to the customer base through phone and email, ensuring all inquiries are resolved promptly and professionally
• Teamwork: Collaborate with your teammates by sharing insights, offering support, and seeking opportunities for mutual growth. Participate in Quality Assurance practices to provide and receive peer feedback, help improve training materials, and support onboarding of new team members
• Escalations: Identify and escalate issues that need further review to your team lead or internal teams, following the established workflow
• Documentation: Support efforts to document team processes and policies, helping streamline operations and improve efficiency

What We Expect From You:

• 1 year of relevant experience in the Customer Service Field for Call Centers
• Advanced (C2) English Level; written and spoken
• Support daily customer service and sales call and email volume (95% phone, 5% email).
• Attend weekly team meetings for product updates, training
• Receive and incorporate regular feedback from your manager and peers through quality coaching meetings.
• Dependable. On-time for every scheduled shift and available when needed.
• Excellent speaking and written communication skills. Able to surface an issue, concern, or doubt to your manager professionally and accurately.
• Able to work independently and in a remote team environment.
• Excellent multitasking skills handling multiple workflows without missing any steps.
• Able to follow rigorous instructions, and establish documentation

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.