Role Details

Type of Support: Omnichannel (Phone, Chat, Email, Social Media, etc.)
Contract Duration: Temporary, 3 months contract
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Work Type and Location: Hybrid | Metro Manila, Philippines

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a Temporary Customer Support Specialist II who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences. In this role, you will serve as the primary point of contact for customers, corporate administrators, restaurant partners, and delivery teams—ensuring catering orders and workplace meal programs run smoothly from start to finish.

You will handle inquiries related to orders, accounts, payments, deliveries, and fulfillment issues, providing timely and thoughtful solutions that build trust and long-term relationships. Your work will directly support companies that rely on the platform for meetings, events, and employee meal programs.

What You’ll Do:

• Provide professional support via email, phone, chat, and text messaging
• Assist customers and catering partners with active orders, delivery updates, and fulfillment issues
• Troubleshoot account, billing, platform navigation, and order management concerns
• Coordinate with dispatch teams to resolve driver assignments and delivery delays
• Build strong relationships with corporate account administrators to ensure client satisfaction
• Monitor and follow up on customer feedback and reviews
• Collaborate with Account Management, Operations, Product, and Engineering teams to improve processes and customer experience
• Support restaurant and catering partners with operational questions and order concerns
• Manage escalations and fulfillment issue reports
• Monitor task queues to ensure service coverage and timely resolutions
• Communicate updates and solutions to customers, partners, and internal stakeholders
• Stay updated on platform changes and product updates, educating customers when necessary
• Contribute to team initiatives and identify opportunities to improve support processes as the platform grows

What We Expect From You:

• C2-level English communication skills (written and verbal)
• 1+ year of customer support experience, preferably in marketplaces, food service, logistics, or digital platforms
• Strong problem-solving and critical thinking skills
• Excellent communication across phone, email, chat, and text
• Ability to prioritize issues and work with urgency
• Strong organization, time management, and accountability
• Comfortable working in fast-paced environments
• Tech-savvy with the ability to learn new systems and tools quickly
• Ability to multitask and manage multiple conversations simultaneously
• A proactive, empathetic, and customer-first mindset
• Ability to work independently and collaboratively within a team
• Passion for improving customer experiences and operational processes

What You’ll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.