About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

The Senior CX Solution Consultant is an experienced Customer Support Operations expert who, in addition to general CX operations knowledge, has a strong interest in CX technology and AI. The CX Solutions Consultant plays a critical role in Sales and Sales Enablement, and contributes to the growth of current partnerships at Crescendo. As a core Solutions Team member, they work closely with Account Executives on the Sales team to architect custom proposals for prospects, help to create and maintain sales assets, support the contracting process, and play an important role in closing deals. The Senior CX Solution Consultant also plays a supporting role in strategic deals as a CX leadership and technology expert, representing our brand with warmth, authenticity, operational savviness, and the attention to detail that Crescendo is known for.

What You’ll Do:

• Develop a deep understanding of PartnerHero + Crescendo products and services, how they are utilized by our partners and become a subject matter expert
• Build strong relationships cross-functionally with all core teams at PartnerHero and Crescendo, including Sales, Marketing, Legal, Product, Implementation, Operations, and Partner Success
• Create custom proposals for strategic sales opportunities in close collaboration with Account Executives, Partner Success, and the Solutions Team
• Coordinate with business operations stakeholders during the Solution Design process, including Product, Engineering, Partner Operations, Implementation, and Talent Acquisition, to ensure alignment and readiness for new opportunities
• Join sales calls as a CX Operations and PartnerHero + Crescendo Solutions expert as a part of the deal lifecycle and RFP process
• Contribute to deals or RFPs by coordinating logistics for overall proposal submission, authoring content, and preparing materials in our most strategic opportunities
• Contribute to and help maintain the central RFP response database with updated content as PartnerHero + Crescendo products and services evolve
• Create and maintain content as externally facing sales materials as well as internal knowledge content for the Solutions Team Knowledge Base
• Develop an individual understanding of our partner contracts and the process of reviewing and finalizing our legal agreements for new partnerships as well as updates to current partner contracts
• Play a key role in optimizing processes for the team in general, particularly with Sales and Success to Solutions to Implementation touchpoints, to remove bottlenecks and create efficiencies in team operations and deal progression

What We Expect From You:

• 2+ years experience in CX Operations management at PartnerHero (Team Manager, Operations Manager, etc)
• Strong background in customer/partner relationship management, with experience supporting various stakeholders
• Proficiency in CS/CX-related tools (e.g, CRMs/Help Desks, Quality Management Systems, performance monitoring software, etc)
• Exceptional verbal and written communication skills to interact effectively with partners, stakeholders, and peers
• Process-oriented mindset with a proactive approach to identifying and resolving operational challenges
• Experience working with AI tools professionally or personally, with a keen interest for curating custom Human-in-the-loop solutions (AI + live agents)

What You’ll Get In Return:

• Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to ~$100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].