About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

Crescendo is seeking a strategic and execution-driven Director of Revenue Operations to lead the operational heartbeat of our go-to-market engine. This pivotal role will architect the systems, insights, and rhythms that accelerate revenue growth, enhance sales productivity, and align cross-functional teams in support of our enterprise customer base.

As a senior partner to Sales, Marketing, Customer Success, and Executive Leadership, you will build and operationalize a high-performance, data-informed revenue strategy that scales with Crescendo’s ambitious growth trajectory. You will drive transparency, accountability, and precision across pipeline generation, forecast accuracy, and customer lifecycle performance.

This is an ideal opportunity for a revenue leader who thrives at the intersection of strategy, systems, and scale—and who sees operations as a strategic lever for accelerating impact across the entire customer journey.

What You’ll Do:

Strategic Revenue Enablement

• Own the development and execution of Crescendo’s end-to-end revenue operations strategy—driving alignment, efficiency, and clarity across all GTM functions.
• Partner with executive leadership to establish and operationalize revenue goals, annual planning cycles, and GTM OKRs.
• Build scalable frameworks for pipeline development, account segmentation, territory planning, and performance visibility.
• Design and facilitate executive reporting, business reviews, and operational cadences that enable proactive, data-driven decisions.

Sales Operations & GTM Alignment

• Serve as a trusted partner to Sales and Marketing leadership, ensuring full-funnel visibility and cross-functional cohesion from lead generation through renewal.
• Implement best-in-class tools, attribution models, and analytics to inform GTM strategy and optimize conversion at every stage of the buyer journey.
• Elevate seller productivity through enablement, territory design, quota setting, and compensation strategy.
• Act as a central source of truth on pipeline health, forecast accuracy, and revenue performance.

Customer Lifecycle & Post-Sales Insight

• Support the full customer lifecycle in partnership with Customer Success, Delivery, and Professional Services—aligning operational processes to customer value realization.
• Develop frameworks and metrics to track customer health, project outcomes, services profitability, and expansion potential.
• Enable seamless post-sale handoffs, consistent delivery methodology, and pricing strategies that reflect both value and scale.
• Support AI-managed services go-to-market plays by connecting product delivery models with operational performance insights.

Systems, Tools & Infrastructure

• Lead the selection, deployment, and optimization of key revenue systems including CRM, marketing automation, forecasting tools, and business intelligence platforms.
• Drive data integrity, process automation, and workflow efficiency across the GTM tech stack.
• Establish templates, playbooks, and dashboards that elevate visibility and streamline collaboration across functions.

Forecasting, Analytics & Commercial Intelligence

• Own revenue forecasting, scenario modeling, and pipeline analytics in partnership with Finance and Sales.
• Deliver insights and recommendations that inform strategic planning, resource allocation, and market expansion.
• Translate data into actionable narratives that drive accountability and inform growth levers.

Team Development & Leadership

• Build and mentor a high-performing RevOps team, instilling a culture of excellence, ownership, and continuous learning.
• Serve as a champion for Crescendo’s values—fostering collaboration, curiosity, and operational discipline across the GTM org.
• Collaborate with peers across Legal, Product, and Engineering to ensure alignment between customer insights, operational capabilities, and business outcomes.

What We Expect From You:

Experience & Expertise

• 10+ years of experience in Revenue Operations, Sales Strategy, or GTM leadership—preferably within SaaS or AI-powered technology companies.
• Proven success driving measurable revenue growth through operational strategy, process design, and cross-functional alignment.
• Deep fluency in CRM platforms such as Hubspot, SalesNav, Gong (Record and Engage) are a must. Clay, Octave, any forecasting/data tools are a plus.
• Track record of partnering with Sales, Marketing, and Customer Success to drive holistic customer growth and lifecycle performance.

Strategic Mindset & Operational Rigor

• Strong analytical and forecasting skills with an ability to translate complex data into clear, actionable insights.
• Comfortable owning executive-level reporting, revenue modeling, and strategic recommendations in fast-paced, high-growth environments.
• Adept at balancing long-term scalability with near-term impact.

Leadership & Collaboration

• Experience leading and scaling high-impact teams in a matrixed organization.
• Natural collaborator and communicator, with strong executive presence and the ability to influence across all levels.
• Passion for mentoring talent and elevating operational excellence across the organization.

AI & Market Acumen

• Familiarity with AI-powered product and service models, particularly in regulated sectors (e.g., FinTech, HealthTech, eCommerce).
• Understanding of data governance, digital delivery, and evolving customer expectations in high-stakes industries is a plus.

What You’ll Get In Return:

• Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai