About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

The Assistant Controller is a key member of the finance team and will report directly to the Vice-President of Accounting & Global Controller. Responsible for overseeing and managing the company's accounts receivable, US state tax compliance, US sales tax compliance, US 1099 management, US GAAP compliance, accounting system automation support, audit support. This role will also lead the team responsible for reporting and tax compliance in South Africa, Romania and Canada. This role requires a detail-oriented and analytical professional who can ensure the accuracy and integrity of financial data and support the company's financial objectives.

What You’ll Do:

Accounts Receivable Management:

• Oversee the accounts receivable process, ensuring timely and accurate invoicing and collections.
• Monitor customer accounts for delayed payments and work with the collections team to resolve outstanding issues.
• Develop and implement strategies to improve cash flow and reduce days sales outstanding (DSO).

• Ensure compliance with US state tax regulations, including income, franchise, and other applicable taxes.
• Work with outside consultants to prepare and file state tax returns in a timely manner.
• Stay updated on changes in state tax laws and regulations and assess their impact on the company.

• Manage sales tax compliance, including the supervision of the preparation and filing of sales tax returns.
• Maintain accurate sales tax records and ensure proper tax rates are applied to transactions.
• Collaborate with the sales and operations teams to address sales tax issues and questions.

• Oversee the 1099 reporting process, ensuring accurate and timely issuance of 1099 forms to vendors and contractors.
• Manage the maintenance of vendor records to ensure compliance with IRS regulations.
• Address and resolve any discrepancies or issues related to 1099 reporting.

• Ensure financial statements and reports are prepared in accordance with US GAAP.
• Assist in the development and implementation of accounting policies and procedures to ensure compliance with US GAAP.
• Provide guidance and support to the finance team on complex accounting issues.
• Ensure monthly close is completed successfully, including the accurate reconciliation of all balance sheet accounts.

Accounting System Automation Support:

• Drive the modernization of our accounting operations by identifying, evaluating, and implementing automation solutions, including AI-powered tools for reconciliation, reporting, and compliance.
• Continuously assess and improve accounting workflows using data analytics, RPA (Robotic Process Automation), and AI technologies to increase efficiency and reduce manual work.
• Collaborate cross-functionally with IT, product, and operations to ensure seamless integration of accounting systems and data pipelines.

• Assist in the preparation and coordination of internal and external audits.
• Ensure all audit requests are completed accurately and in a timely manner.
• Work with auditors to resolve any audit findings or issues.

What We Expect From You:

• Bachelor’s degree in Accounting, Finance or a related field.
• An active Certified Public Accountant license.
• Minimum of seven years of accounting experience in a management role responsible for leading a team of accountants, analyzing financial statements, providing decision making support to upper management and demonstrating the skills required to take full ownership of financial reporting.
• Demonstrated experience leading digital transformation within accounting or finance, including hands-on implementation of automation, ERP upgrades, or AI-driven processes.
• Fluency in modern accounting technology—experience with RPA, process mining, AI-based reconciliation or forecasting tools, and data visualization platforms (e.g., Tableau, PowerBI) is a strong advantage.
• Innovative mindset, always seeking ways to leverage technology to improve accuracy, speed, and insight generation within accounting.
• Experience in tech and software development industries preferred.
• Excellent analytical, problem-solving, and organizational skills.
• Proactive, independent, and able to handle multiple tasks concurrently.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments and regions.

What You’ll Get In Return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].