About Us

Crescendo is a leading AI company creating CX Solutions for brands in SaaS, HealthTech, FinTech, eCommerce, and beyond. We are creating a brand new category in the market called Augmented AI — a combination of omnichannel Agentic AI and live human agents to provide customers with end-to-end CX solutions in any language, 24/7.

Crescendo solves the toughest customer service challenges by delivering multi-channel Augmented AI, backed by a global team of experts. Backed by General Catalyst, we closed our Series C funding in late 2024 and acquired PartnerHero, an exceptional outsourcing firm working with some of the most interesting companies on the planet. We’re bringing a brand new platform to market, combining a best in class AI toolkit with human expertise and AI managed services and offering unparalleled value to our partners.

About the Role:

As our Strategic Talent Acquisition Executive Recruiter, you will lead mission-critical hiring initiatives that fuel our growth and shape the future of our organization. Reporting directly to the Global Vice President of Talent Acquisition, you’ll work closely with executive leadership to design and execute targeted recruitment strategies across both technical and operational domains—from world-class AI engineers driving innovation to seasoned BPO leaders enhancing performance.

You’ll play a key role in scaling our organization through both organic growth and strategic acquisitions, building high-performing teams aligned with our long-term vision. This role demands a blend of strategic insight and hands-on execution, along with sound judgment, adaptability, and the ability to partner effectively with leaders across diverse functions. Your impact will ensure we consistently attract and secure exceptional talent that propels our business forward.

What You Will Do:

• Manage and execute end-to-end recruitment for executive roles (C-level, VP, Director) across both technical and operational teams.
• Lead talent acquisition for upcoming M&A (Mergers and Acquisitions) integration, ensuring seamless leadership continuity
• Build and nurture a robust pipeline of exceptional candidates for both technical roles (AI Solution Consultants, Deployment Engineers) and BPO leadership positions
• Develop deep expertise in our technology and business model to effectively communicate our value proposition to high-caliber candidates
• Build and maintain strong relationships with candidates who may not be actively looking. Stay connected to key players in both tech and BPO industries.
• Partner with hiring managers to understand job requirements and identify the right skills and competencies needed for each role.
• Evaluate candidates thoroughly through interviews and assessments that cover both technical skills and leadership potential. Use structured methods to ensure fair and effective evaluations.
• Manage Offers and Negotiations that align with market standards and the company’s compensation structure.
• Provide market insights and share updates on hiring trends, salary benchmarks, and industry movements to help the business stay competitive and informed.
• Continuously optimize recruitment workflows to make hiring more efficient, scalable, and candidate-friendly.

What We Expect From You:

• 7+ years of recruitment experience with a proven track record of successful executive placements in high-growth technology companies
• Demonstrated success recruiting for both technical leadership and operational roles
• Experience supporting M&A talent integration activities
• Strong understanding of AI and data science talent landscapes
• Established network of connections within the tech and BPO sectors
• Exceptional relationship-building skills with the ability to engage executive-level talent
• Outstanding communication and negotiation capabilities
• Bachelor's degree required; advanced degree preferred

What You’ll Get In Return:

• Be instrumental in building the leadership team that will guide our company through its next growth phase
• Work at the cutting edge of AI technology with tangible market impact
• Competitive compensation package
• Opportunity to shape talent strategy during a period of transformative growth
• Collaborative, innovative culture that values strategic thinking and excellence

How We’re Different:

At Crescendo, ethical and responsible AI is central to our approach. Our technology elevates the quality of customer interactions and significantly enhances the roles of customer service professionals, setting new industry benchmarks.

Company Culture Is At Our Core:

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.

• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change

• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.

• Take ownership - Doing the right thing should come naturally.

• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].