area collections manager - hyderabad
CRED
Hyderabad, Telangana, India
Posted 6+ months ago
what is CRED?
CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour.
CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner?
answer: you get something close to what we have at CRED; CRED just has it better.
here’s what will be in store for you at CRED once you join us.
what will you do?
- own recoveries for AP & Telangana, ensuring strong portfolio outcomes and vendor performance
- own various metrics to improve the rate of recoveries for the stressed portfolios by creating appropriate infrastructure and resources for carrying out the last mile operating plan, ensuring a highly efficient follow up framework
- own vendor partners and teams to deliver all critical metrics with adequate performance tracking & ground routed strategy building
- ensure highly customer centric recoveries
- review and update management on portfolio level performance for your locations and segment level
- ensure adherence to compliance policies, processes and auditory requirements
- identify segments for legal hardship tools, alternate strategy to improve the collections
- participate strategically and tactically to develop and implement portfolio treatment to maximise collections
- raise timely red flags in early bucket collections processes while assessing and improving sourcing quality to minimize downstream delinquencies
you should apply if you:
- possess 5+ years of field collections experience in financial services, with a strong focus on recoveries
- bring hands on experience managing collections across AP & Telangana markets, with strong understanding of local dynamics
- have prior experience in digital product collections and unsecured lending, especially personal loans (PL)
- possess high operational rigour & are highly result oriented
- have exceptional analytical, problem solving and research skills
- have the ability to manage multiple vendor partner teams, large portfolios & volumes with approach to coaching and training your team members
- have the clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
- have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
how is life at CRED?
working at CRED would instantly make you realise one thing: you are working with the best talent around you. not just in the role, you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee good company.
hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. this is why CRED is in the continuous process of building an environment that helps the team rejuvenate itself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and comprehensive health insurance.
to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word.
there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch
