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collections strategy



Bengaluru, Karnataka, India
Posted on Tuesday, May 28, 2024
what is CRED?
CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour.
CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner?
answer: you get something close to what we have at CRED; CRED just has it better.
here’s what will be in store for you at CRED once you join us.

what you will do?

  • help shape the omni-channel collections treatment strategy so that we maximise our use of analytics & technology to optimise collections efficiency
  • formulate strategy to improve collections across different delinquency buckets and different products using segmentation, clustering and other analytical techniques
  • work closely with operations and credit risk teams to ensure the feedback loop is closed and learnings are relayed into our credit decisioning strategies
  • discover and experiment with new and innovative techniques leveraging technology, data and operations to improve on both soft and hard collections
  • designing the data infrastructure for collections that can serve as the ground layer for product, analytics, operations and other teams making the correct and relevant data available with ease
  • creating, designing and maintaining dashboards and infra for reporting, performance management, early warning signals to ensure proper control and intervention at the right stage maintaining business agility and continuity
  • working closely with operations teams to ensure all strategies, experiments are executed flawlessly on ground balancing both flexibility and precision
  • working along with multiple teams like data Science, operations, product to monitor and provide a 360 degree view on collections and planning with relevant stakeholders on all projects related to collections
  • designing processes and writing SOPs related to regulatory guidelines, credit risk decisions, operational controls and stakeholder management

you should apply if you:

  • have 2 to 5 years relevant experience as an analyst in data-driven environments, with proficiency in SQL & python
  • possess a strong combination of proficiency in both business analytics and operations
  • have the ability to see the bigger picture while paying attention to the small details on ground to build scalable processes while getting your hands dirty
  • have a passion for numbers and are determined to achieve daily targets with the operational rigour that translates into long term results
  • are comfortable with ambiguity, believe in first principles, and have the skill to transform broad ideas into action plans
  • have the ability to analyse and solve complicated problems, and distil that complexity into simple and concise communication
how is life at CRED?
working at CRED would instantly make you realise one thing: you are working with the best talent around you. not just in the role, you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee good company.
hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. this is why CRED is in the continuous process of building an environment that helps the team rejuvenate itself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and comprehensive health insurance.
to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word.
there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch