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store operations - fulfilment



Bengaluru, Karnataka, India
Posted on Thursday, September 14, 2023
what is CRED?
CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.
as a part of the store travel team, one will be instrumental in streamlining communication with potential brand partners during their first interaction with the CRED travel.

what will you do?

  • fulfilment metrics to be tracked - shipment within ETA, delivery within ETA, cancellations etc.
  • cancellations reason trackers to be maintained
  • follow up with the merchants on pending shipment and partial shipment
  • coordinate with logistics team in case of any issue faced by the merchant (extension for shipment ETA)
  • optimize cancellations numbers as per the plan
  • returns flow to be tracked. Returns across category trends, pickup trends, pickup failure trends, serviceability etc
  • CS metrics to be tracked : CSAT, contacts/transactions, resolution within ETA, type of escalations bucket
  • coordination with CS team to close tickets within ETA (Invoice related, cancellations related and return related)

you should apply if you:

  • possess excellent communication skills (written and verbal)
  • are able to manage external and internal stakeholders - should also be able to identify the right stakeholders at brands where we are trying to get a connect
  • are able to work on excel (moderate level)
  • problem solving skill and Individual contributor
  • are available for a 1 year commitment in this role
how is life at CRED?
working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.
hard truths: pushing oneself comes with the role. and we realize pushing oneself is hardwork. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.
to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. there are many more such eccentricities that make CRED what it is but that’s for one to discover. If you feel at home reading this, get in touch.