Technical Account Manager - Australia (NV2) REQUIRED)
Corelight
Do you want to help make the world safe from cyber attack?
At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats.
The Technical Account Manager (TAM) position at Corelight is part of the Customer Success organization. As a TAM you will be a strategic partner to our customers and help drive adoption of Corelight products. In addition to delivering post-sales assistance to strategic opportunities, the TAM will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization. The relationships you develop with your customers will allow you to understand their needs and challenges, and ensure they continue to receive the greatest value from Corelight’s products.
Responsibilities include:
- Establish and drive key technical/executive relationships with strategic customers.
- Assist the sales teams in delivering an ongoing confirmation of the value Corelight products deliver to your customers.
- Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required.
- Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum, and ensure the best possible experience
- Manage post-sales relationships with customers and partners to drive successful adoption of Corelight products and services.
- Guide customers and drive achievement of key milestones around implementation and adoption of new features.
- Provide best practices and accelerated support for Corelight solutions.
- Develop best practice recommendations for partners based on the experience gained from customer engagements.
- Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact.
- Perform hands on troubleshooting, configuration and demonstration of Corelight products.
- Documenting the communication you have with the customer into our ClientSuccess platform.
- Requirements
- Ability to translate technology details and company business need to diverse audiences.
- Subject matter expertise in security, Zeek related products and markets (Splunk, ELK, etc.).
- At least 7 years’ experience in a hands on technical role (troubleshooting, system administration, networking, security, etc.).
- Excellent business writing and presentation skills.
- Able and willing to travel, including internationally.
- Work odd hours, and be very available, especially for post-sales support.
- BS/BA or equivalent in relevant field (CS, EE, MIS)
Technical Requirements
- Negative Vetting Level 2 (NV2) REQUIRED
- Must have a strong understanding of network security, incident response, and threat hunting.
- Must have strong networking experience.
- Expert application and application protocol experience (SMB, HTTP, TLS/SSL, DNS, etc.).
- Experience with packet traces and utilities (tcpdump, wireshark, etc.).
- Any professional or expert level security certification (CISSP, CISM, GIAC, etc.) a plus.
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry. Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide. We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks. Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world. At Corelight, we are proud of our diversity of background and thought, and we’re united by our strong shared culture and values.
We are looking forward to meeting you. Check us out at www.corelight.com
Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.