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Professional Services Manager

Contrast Security

Contrast Security

Sales & Business Development
United States
Posted on Friday, June 14, 2024
Contrast recognized for its innovation in Runtime Security
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About The Position
Contrast Professional Services is on a mission to make modern software applications secure. We work closely with Security and Development teams worldwide, applying our expertise with the Contrast Application Security Platform to secure the complete software development life cycle.
The Professional Services Manager leads a regional team of Solution Architects who are passionate about their work and are driven to make our customers wildly successful. The ideal candidate thrives in a start-up culture, has previously led a team of technical experts for an innovative security solution, and demonstrates an incisive understanding of how Professional Services can drive adoption and success for SaaS and on-prem software solutions.
Responsibilities
During the first month, you’ll learn about the Contrast platform and how our technology enables software development teams to secure their code better and faster. You’ll learn how Professional Services works within the broader Customer Success organization to drive value realization for our customers.
Within three months, you’ll be fully engaged with Contrast customers, from Fortune 100 companies to technology leaders and ISVs, managing the team responsible for the successful rollout and adoption of the Contrast solutions. You’ll be responsible for service revenue growth, service delivery outcomes, and high levels of customer satisfaction.
To succeed, you’ll need to effectively communicate the value of professional services, think in terms of both high-level strategy and detailed execution plans, and champion continuous improvement for yourself and the team.

Qualifications

  • You’re all about delivering value to Customers and excited to align the team on this goal
  • You want to love where you work, and Contrast’s core values matter to you
  • You have:
  • 5+ years of experience leading Professional Services teams of 5-10 people or more
  • Demonstrated success in project oversight for multiple concurrent projects, including resource allocation, status tracking, escalations, crisis management, and delivered outcomes
  • Proven ability to make enterprise customers happy and successful
  • Knowledge of application security testing domain and workflows
  • Experience building managed services offering is plus
  • Any security certification CSSLP, CISSP, and similar are plus
  • Excellent oral, presentation, and written communication skills
  • Successful history of effectively recruiting and developing talent
  • Can travel 33% to customer sites
  • Bachelor’s degree or higher: preference for computer science and mathematics degrees
  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
What We Offer
Salary and Other Compensation
This position's standard base pay range is $167,000 - $195,000 annually. This position is also eligible for a VCP and equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.
Benefits
Contrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.
Disclaimer
The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
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We are changing the world of software security. Do it with us.
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”). Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.
Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.