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Director of Customer Training & Education

Contrast Security

Contrast Security

Customer Service
United States · Remote
Posted on Sunday, October 15, 2023
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About The Position
We are seeking a proven, high-performing Director of Customer Training and Education who is passionate about helping customers maximize the value of their Contrast subscription. In this critical role, you will work with the Customer Success Managers and Professional Services teams to design and deliver training materials for Application Security personnel, Developers, and DevOps teams and train-the-trainer programs. You will also have the responsibility to help upskill the internal Customer Success team with the ever-changing development technologies in our industry. The Training program will help to accelerate product adoption and license usage, minimize customer churn, and influence expansion by driving maximum value and maintaining high customer satisfaction. You must have excellent communication skills and proven technology training experience.


  • Facilitate world-class customer-facing learning programs
  • Demonstrated ability to deliver engaging, visual, hands-on learning
  • Assist in developing & maintaining technical training content, lab exercises, presentations, and accompanying certification materials
  • Help shape the ongoing strategy and mission of the training and Contrast customer certification program
  • Maintain and incorporate up-to-date product knowledge with the Contrast Security product roadmap and release updates into the training materials
  • Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs
  • Train the Customer Success team and develop collateral for further sharing with customers
  • Connect learning to key business initiatives and priorities
  • Seek continuous improvement; willing to try new ideas to provide more effective training
  • Collect and analyze data to evaluate learning program effectiveness
  • Influence future lifetime value through higher product adoption, customer satisfaction, and value delivered
  • Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders take place
  • Prioritization: juggling multiple projects and activities simultaneously with attention to detail
  • Develop Expertise, Collaborate, and Improve Shared Knowledge: Become an expert on Contrast Products - leveraging product knowledge and people skills to become customers’ trusted advisor
  • Synthesize learnings and contribute to Contrast best practices


  • Minimum 8+ years in the technology industry with 5+ years of solid experience building and delivering technical training
  • Technical background in application security, software development, or DevOps is a plus
  • Excellent oral presentation skills, interpersonal communication, and writing skills
  • A strong "stage presence" and ability to manage a classroom of adult learners
  • Experience designing and developing instructor-led content with technical subject matter content
  • Competently uses appropriate classroom management and audience-engagement methods and techniques
  • Ability to take complex topics and make them simple and digestible
  • Experience with creating web-based training programs
  • Enjoys working with a dynamic team to produce cutting-edge, high-quality training solutions
  • Self-sufficient, self-starter with proven success taking ownership of training projects
  • Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
  • Strong empathy for customers AND passion for revenue and growth
  • Technical Degree (i.e., Computer Science) or relevant work experience required
  • Ability to travel up to 20% of the time (home office must be driving distance from major airport)
  • We are focused on building a diverse and inclusive workforce. We encourage you to apply if you’re excited about this role but do not meet 100% of the abovementioned qualifications.
What We Offer
Salary and Other Compensation
This position's standard base pay range is $140,000 - $200,000 annually. This position is also eligible for a VCP and equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.
Contrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.
The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
We are changing the world of software security. Do it with us.
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.
Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.