Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role:

We are looking for a proactive and detail-oriented Operations Junior Associate to support key client operations, quality assurance, and product adoption initiatives. This entry-level role is ideal for someone with a strong analytical mindset, excellent communication skills, and a passion for solving problems. You'll work directly with clients and internal teams to ensure operational accuracy, resolve support issues, and continuously improve processes.

Key Responsibilities

• Conduct product usage trainings with clients to onboard and drive product adoption

• Conduct patient balance quality assurance (QA) checks and escalate inconsistencies

• Debug and correct patient balance and charge issues

• Review and close out customer support issues and error logs

• Communicate findings clearly and confidently with internal stakeholders and clients

• Collaborate with cross-functional teams to resolve client issues quickly and accurately

• Continuously improve workflow and suggest ways to enhance operational efficiency

Qualifications & Skills

• Bachelor’s degree, preferably in STEM or related fields

• 1–2 years of work experience post-college in a similar role

• Experience in client-facing environment

• Strong English communication skills—both written and verbal

• Comfortable speaking with English-speaking clients

• High attention to detail and ability to work with large data sets

• Proficient in Microsoft Excel, Google Sheets, and general computer usage

• Fast learner, adaptive to new tools, workflows, and technologies

• Strong problem-solving skills and the ability to work independently with minimal supervision

• Comfortable working in a metrics- and performance-driven environment

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.