At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You’ll Play:

You'll guide new Playlist customers through their software journey, and lead thetraining process to fully prepare them for launch. Acting as their trusted partner,you'll lead virtual training sessions and guide them through learning about eachfeature of the platform. You will facilitate their learning experience on our LMSplatform and update educational materials as necessary. You'll troubleshootchallenges and provide support to help each client develop confidence to operatetheir businesses successfully on our platform.

● Manage the onboarding training experience for assigned customers,delivering education and support through virtual video sessions and LMSguidance.Gather customer feedback and questions in order to facilitate and improvethe training process● Collaborate with Product and Operations teams to build and improveproduct feature documentation and educational materials and videos● Train customer support and operations staff on the LMS platform andmanage the coordination and configuration of training sessions for theBrands and studios onboarding onto our platform● Build trust and confidence by sharing your firsthand knowledge of Playlistproducts, services, and processes● Proactively follow up with customers to ensure engagement, answerquestions, and support their progress● Schedule ongoing training sessions as needed to reinforce learning anddrive adoption● Stay current on Playlist software, industry trends, and best practicesthrough continuous learning

Experience You Bring:● 5+ years of customer service, teaching or training experience in a client-facing role● Strong time management skills with the ability to prioritize and organizeyour workload effectively Experience with Learning Management Systems or designing trainingprograms is strongly preferred● Comfortable conducting virtual meetings and building rapport on cameravia video conferencing tools● Ability to listen actively, ask thoughtful questions, and solve problems withclarity and creativity● Familiarity with database and internet-based software, including MicrosoftOutlook, Excel, and Word● Skilled in online communication tools such as email, chat, and videoplatforms like Zoom or Google Meet● Knowledge of current industry practices and technology trends that impactcustomer success

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.