At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Role You'll Play

You’ll be the go-to expert guiding new Mindbody customers through a seamless onboarding experience. As a Customer Implementation Manager, you’ll take the lead from day one, translating client goals into scalable system setups, offering hands-on training, and helping businesses get the most out of their software investment. Whether configuring workflows or recommending features, you’ll be a trusted partner during a critical moment in their journey.

• Lead onboarding and implementation projects that set customers up for long-term success with Mindbody
• Collaborate with clients to understand their business model, configure systems, and design workflows tailored to their goals
• Deliver 1:1 and small-group Zoom trainings to ensure users are confident navigating the platform
• Act as a project manager from kickoff to launch, managing timelines, coordinating data conversions, and ensuring smooth transitions
• Recommend best practices, tools, and premium services that unlock deeper value and drive adoption
• Provide responsive technical support during onboarding, answering platform questions and helping troubleshoot issues
• Track time accurately in PSA systems and keep stakeholders informed with clear communication
• Support additional one-time projects and engagements that help clients evolve how they use Mindbody

Experience You Bring

• 3+ years in customer service or technical support roles, with a passion for delivering exceptional experiences
• Prior experience in a Mindbody technical role is a strong plus
• Strong communication and interpersonal skills, with the ability to engage tactfully and professionally across all levels of an organization
• Proactive problem-solver who takes ownership of escalations and drives resolution
• Skilled in time management, project coordination, and meeting tight deadlines
• Confident leading software training sessions and guiding change management discussions
• Comfortable navigating web and mobile platforms, Microsoft tools, and other common software
• Adept at translating customer needs into action and turning onboarding into a moment of transformation
• RTW in the UK

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.