Job Description:

The Referral Coordinator manages the referral process from end-to-end including liaising with and completing the necessary paperwork for external care providers/facilities (e.g., skilled nursing facilities, rehab facilities, home PT/OT, complex DME), health insurance benefits programs (e.g. gym membership, nutrition/cooking classes, prescription medication delivery), and government/community support options (e.g. subsidized housing, legal support, food delivery programs).

Responsibilities:

• Communicates with members and external agencies regarding referrals made on their behalf.

• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.

• Coordinates referrals with both internal and external stakeholders to streamline member care.

• Collaborates/coordinates with external PCPs to facilitate referrals to specialists and home health agencies.

• Leverages care facilitation tools, electronic health records, and scheduling platforms to document member interactions, gather data, organize information, manage tasks, and maintain effective communication with team members, members, and community resources.

Work Experience:

• 1+ years of experience in a healthcare, clinical, or community services setting with a focus on care coordination and resource navigation.
• 1+ years demonstrated experience in managing complex referral processes.
• Experience with Athena preferred.

Primary Locations:

• East St Louis IL
• Springfield IL

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$21.00 - $24.00 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid -19 Vaccine - Please Read:

Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine.

The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.