Job Description:

The Medical Assistant supports the care team’s delivery of clinical interventions in multiple ways, including direct member care. The Medical Assistant will be responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.

This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.

Responsibilities:

Engagement

• Schedule and manage appointments per protocol or at the direction of the care team and/or provider

  • Send appointment reminders and confirmation

  • Reschedule and escalate “hard to reach” members as needed to prevent member loss

  • Schedule follow-up visits at the end of a patient’s appointment

  • Support the reschedule process by ensuring appropriate tasks are sent to team members responsible for rescheduling; directly reschedule member appointments at the time of cancellation

Assess/Intake

• Support provider during intake visits and clinical interventions longitudinally, as needed

• Collect external provider contact information for appropriate record request

Clinical Visits, Practices & Procedures

• Complete pre-visit tasks, including chart prep, review for quality opportunities and medical record requests

• Check-in members, including verification of contact info, demographics and obtaining consent forms

• Complete rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation services

Follow-Up

• Complete post-visit workflows, including review of provider notes and closing loops as needed

• Coordinate on follow-up care (e.g, diagnostic tests, DME, specialty care referrals); communicate normal test results

• Schedule follow-up appointments, including transportation assistance

• Send records to external providers as needed

• Address and respond to member needs and delegate tasks in timely fashion

Operations

• Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed

• Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources

• Participate in morning huddles with providers including presenting on patient’s scheduled for the day

• Participate in the training/onboarding of other Medical Assistants

• Other duties as assigned

• Obtain patient medical history, chief complaints, and other chart components at the start of the visit

• Draw labs, administer vaccines, perform EKGs, and assist with other procedures as needed

• Ability to meet with members in their community (home, SNF, shelter, hospital)

• Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community)

Work Experience:

• HS Diploma or equivalent

• 3+ years of experience working in a clinical operations setting

• Basic Life Support (BLS) certification is a requirement

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$19.07 - $21.18 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid -19 Vaccine - Please Read:

Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine.

The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.