Job Description:

Responsibilities

• Clinical Support:

  • Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility

  • Oversee maintenance of medical inventory and placement of orders in partnership with Operations Manager.

  • Assist healthcare providers with clinical procedures, examinations, and treatments.

  • Administer medications and vaccines under the direction of a licensed healthcare provider.

  • Perform diagnostic tests and procedures as needed.

• Outreach and patient panel management

  • Outreach / engage members to schedule provider visits for annual visits, discharge follow up, chronic disease management, addressing HEDIS gaps

• Supervision and Training:

  • Provide guidance and supervision to medical assistants, ensuring that they adhere to established protocols and standards.

  • Train new medical assistants on clinical procedures and office protocols.

• Patient Care Coordination:

  • Coordinate patient care activities, including scheduling appointments, obtaining referrals, and ensuring timely communication between patients and healthcare providers.

  • Coordinate patient referrals and engagement with Cityblock care teams as needed.

  • Serve as a point of contact for patients, addressing inquiries and providing information.

• Clinical Documentation:

  • Maintain accurate and up-to-date patient records, including entering information into electronic health record (EHR) systems.

  • Ensure proper documentation of medical procedures, treatments, and patient interactions.

  • Oversee consistency and quality of documentation of all medical assistants

• Medical Equipment Management:

  • Oversee the maintenance, calibration, and proper use of medical equipment.

  • Manage the inventory of medical supplies and medications, reordering as needed.

• Quality Assurance:

  • Complete pre- and post- visit chart prep for provider visits; ensuring all quality and patient outcome metrics are elevated for providers to address.

  • Oversee and improve quality assurance measures to ensure compliance with healthcare regulations and organizational standards for all medical assistants.

  • Participate in quality improvement initiatives to enhance patient care delivery.

• Specialized Procedures:

  • Perform specialized clinical procedures as trained and authorized, such as minor surgical procedures, wound care, or diagnostic imaging.

• Collaboration:

  • Collaborate with Operations Manager, healthcare providers, nurses, and other support staff to optimize patient care and enhance the overall functioning of the medical office.

  • Communicate effectively with interdisciplinary teams to coordinate patient care.

• Professional Development:

  • Stay informed about industry trends, changes in medical procedures, and updates in healthcare regulations.

  • Attend relevant training sessions and pursue opportunities for professional development.

Skills Required

• Demonstrated leadership and mentoring skills.

• Clear and decisive, is passionate about work and what they bring.

• Strong organizational and leadership skills.

• You enjoy working as part of a team and enjoy being a team player who jumps in wherever necessary

• Comfortable prioritizing and completing several tasks, projects simultaneously

• You are eager to be part of an interdisciplinary team, including physicians, nurses, social workers, community health partners. You are knowledgeable of examination, diagnostic and treatment room procedures

• You have an awareness of common safety hazards and precautions

• You are comfortable working with new computer applications aimed at providing an innovative experience for our members and our care teams

• You have the ability to establish and maintain effective working relationships with members and other care team members

• You have excellent communication skills, including the ability to effectively interact with all members of the care team, and with members of the public

• You are comfortable using a variety of computer systems, and have familiarity with electronic health record systems

• You are compassionate, open-minded, and non-judgmental

• You have the ability to think quickly and solve problems in the moment

Competencies

• Candidate demonstrates the ability to navigate and use multiple systems, sheets, docs, etc within a fast paced environment.

• Candidate is comfortable using a laptop and pivoting between laptop/desktop/phone in order to engage with member care.

• Can communicate effectively with all levels of the organization.(Providers, CHP’s, Care Team Leads, Ops, Team,etc.)

• Must be able to translate medical lingo into layman's terms for the member

• Strong problem solving, comfortable making difficult decisions

• Can execute and get tasks done in a timely manner.

• Motivated to track down people and information, when needed, to do their work

• Resilient, and not easily discouraged when a plan gets derailed and needs to be rerouted.

• Team player; ability to put the needs of others above their own, and be kind/empathetic even in the presence of hostility from a member.

• Expertise around taking vitals (blood pressure, height, weight, EKG), capturing medical history, clinical documentation, conducting triage.

• Understanding of how to use an EHR system (especially the systems used by Cityblock in this market)

• Comfortable completing administrative tasks/duties

• Prior experience working as a full-time medical assistant. Graduation Certification from either an accredited Medical Assistant Program OR Phlebotomy/EKG certifications.

• Ability to travel by car for job responsibilities.

• Clear and decisive, is passionate about work and what they bring.

• Comfortable prioritizing and completing several tasks, projects simultaneously

• Candidate demonstrates the ability to navigate and use multiple systems, sheets, docs, etc within a fast paced environment.

• Candidate is comfortable using a laptop and pivoting between laptop/desktop/phone in order to engage with member care.

Collaboration

• Can communicate effectively with all levels of the organization.(Providers, CHP’s, Care Team Leads, Ops, Team,etc.)

• Must be able to translate medical lingo into layman's terms for the member

• Ability to openly share non guarded;

Problem-solving

• Strong problem solving, comfortable making difficult decisions

• Can research/analyze information to identify potential areas of improvement.

• Can execute and get tasks done timely .

• Motivated to track down people and information, when needed, to do their work

• Resilient, and not easily discouraged when a plan gets derailed and needs to be rerouted.

• Team player; ability to put the needs of others above their own, and be kind/empathetic even in the presence of hostility from a member.

Job Requirements

• Education

  • Graduation Certification from either an accredited Medical Assistant Program OR Phlebotomy/EKG certifications or LPN certification required

  • HS Diploma (Bachelor’s Degree Preferred)

• Experience

  • 3+ years of experience working in a clinical operations setting

• Travel

  • Able to travel by car for in home or hub activities as needed

  • Willingness to work in hub or travel and conduct home based visits as needed

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.