Job Description:

Responsibilities

• Work as the SME for the clinician licensing process at Cityblock and provide support to the Senior, Credentialing & Licensing Associates as needed

• Own the relationship of Licensing support with our external Credentialing & Licensing Vendor and performance manage the vendor to ensure they are meeting contractual SLAs

• Develop new processes, workflows, tools, and systems to track clinician licenses across all Cityblock markets

• Responsible for continuously monitoring licenses against expiry, and communicating status updates to all stakeholders. You will be solution-oriented and escalate any risks and remediation plans to our Manager, Credentialing & Licensing for support as needed

• Create, socialize, and iterate licensing policies for Cityblock providers in partnership Clinical & Market leadership teams and finance. Determine Cityblock coverage policies for net new licensing, on-call program, and virtual hub providers

• Facilitate license requests between Cityblock providers and external vendor(s); support Cityblock clinicians as needed during this process

• Take the lead in keeping provider license profiles accurate and up-to-date

• Support internal and external license audits

• Serve as internal and external main point of contact for all licensing related activities

• As needed, initiate urgent license requests & support credentialing related function

Work in collaboration with:

• Design net new workflows and improve existing workflows for smooth transition of requests between Cityblock teams.

• Cross-functional effort with our IT, PeopleOps, and Talent teams.

• Will escalate any risks and remediation plans to our Manager, Credentialing & Licensing for support as needed

Skills Required

• Experience with Google Suite

• Strong knowledge of NCQA credentialing & licensing requirements and certified programs

• Create, socialize, and iterate licensing policies for Cityblock providers in partnership Clinical & Market leadership teams and finance. Determine Cityblock coverage policies for net new licensing, on-call program, and virtual hub providers.

• Build foundational systems and processes and can create effective workarounds

Competencies

• Ability to effectively concierge new providers through the external licensing vendor process

• Ability to maintain an organized record of licenses, and other documentation and expiration dates for all providers using scrapy tools (ex. Excel)

• Ability to manage the licensing portion of our external vendor - manage communication, performance monitoring, adherence to SLAs, escalation as needed to Manager, C&L

• Ability to anticipate gaps in the overall structure/process and proactively implement solutions.

• Superb communication and stakeholder management skills. Clear written and verbal communication - independently shares

• Ability to effectively concierge new providers through the external licensing vendor process

• Ability to maintain an organized record of licenses, and other documentation and expiration dates for all providers using scrapy tools (ex. Excel)

• Ability to manage the licensing portion of our external vendor - manage communication, performance monitoring, adherence to SLAs, escalation as needed to Manager, C&L

• Ability to anticipate gaps in the overall structure/process and proactively implement solutions.

• Superb communication and stakeholder management skills. Clear written and verbal communication - independently shares

• Ability to quickly build relationships and trust with our clinical team, external vendor, and People/Talent team

• Ability to work collaboratively across teams to manage company-wide expectations, activities, communications, and changes with efficacy

• Willingness to jump in and support where needed - all hands on deck mentality

• Fiercely organized, a self-starter, and know how to prioritize the day

• Exceptional communicator and have a strong customer service mindset

• Does not let details pass them by -- deeply detail-oriented

• Solutions-oriented

• Ability to develop trust-based relationships with clinicians & market leadership as well as People/Talent Teams

• Ability to think quickly and solve problems at the moment & develop strategic vision

• Ability to maintain composure & flexibility during high pressure settings

• Delegates work appropriately to other team members; has the skills to be a SME and teach licensing workflows to other Senior Associates on the team as needed

Job Requirements

• Education

  • Bachelor’s degree in Computer Science, Business or related field. Advanced degree desirable.

• Experience

  • 3+ years of experience working with clinicians and/or experience working in early stage start-up

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

Current pay range: 34.62 - 38.46 - 42.31 USD Hourly (NY)
$28.28 - $42.31

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.