Job Description:

About the Role:

The Sr. Associate, Operations Development and Deployment supports a portfolio of strategic initiatives, engaging with business partners to prioritize, analyze, design, deploy and continuously improve tech-enabled clinical and operational processes in collaboration with Business Priority Steering Committee stakeholders.

The Ops Development & Deployment department supports the broader company to ensure that centrally designed and developed initiatives follow an operational design and development process that balances Product needs to achieve stepwise performance improvements, clinical needs to nest with our care model, and Market needs to be actionable, in addition to a reliable deployment process such that initiatives are adopted consistently and are continuously improved.

Responsibilities

• Support the development of strategic initiatives in coordination with operational, clinical and product stakeholders to improve total cost of care performance, member experience, member safety, and care team productivity and effectiveness.

• Support the development of action plans and drive execution throughout each phase of the initiative or program.

• Bring operational perspective to clinical and product design of care model solutions.

• Leverage quantitative analysis to assess costs / benefits of solutions and prioritization across the portfolio.

• Ensure that member experience is humanized and person-first by leading efforts to establish and improve member experience processes, and workflows, ensuring that all are executed with “The Cityblock Way” in mind. Employ “Safety in Design” principles in program development.

• Support the deployment of strategic initiatives into the markets in close collaboration with market leaderships Ops Excellence, Nursing and other key stakeholders. Tailor training, change management and communication approach to best fit the end users.

• Support or manage engagement of market leaders and frontline teams in central solutioning to ensure buy in.

• Provide support for SteerCo management in close collaboration with the ODD leadership team.

• Share accountability for achievement of key operational results

• Proactively anticipate and address operational issues as they arise, and collaborate with key central and market-based team members to ensure that problems and gaps are solved quickly and seamlessly

• Ensure that all learnings from process builds are tightly captured so that we are continuing to develop our care model and implementation playbooks for future initiatives

• Monitor relevant care team use of tools and support technology (e.g., Commons, Athena); where appropriate, propose improvements to this toolkit to continue to best support operations

• Supervise one to three associates or senior associates

Requirements for the Role:

• Ability to develop the strategy for improving operational performance against organizational objectives through programmatic initiatives

• Apply best practices and expertise in value-based care models, and apply to program development

• Comfort using a variety of technologies and systems, including practice management, care management, electronic health record, and billing systems

• Familiarity with the healthcare landscape, neighborhoods and community health needs of the market location that you’ve applied for

• Experience operating in a value-based care setting (e.g. capitated arrangements, ACO) where accountable for achieving success against key performance metrics

• Comfortable using a variety of data tools, and can create compelling dashboards and other data visualizations to drive decision making

• Hands-on operations leadership experience; experience building and improving teams, building deep stakeholder relationships, and driving high-fidelity, field-based operations

• Excellent project/process management skills (particularly with modern tool suites built off of cloud-based collaboration); rigorous, energetic, agile, flexible, and aren’t afraid to do the work directly

• Familiar with regulatory requirements pertaining to value-based care operations and care delivery, including documentation, quality reporting, and environmental requirements to ensure safety for members and staff in clinic-based and home-based settings

• Compassionate, open-minded, and non-judgemental

• Ability to think quickly and solve problems in the moment

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$94,518 - $118,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.