Clinical Hub Manager - NC (Market Wide)
Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
About our Team:
We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
About the Role:
The Clinical Safety Manager will support the effectiveness of clinical quality assurance, requirements, and services within the North Carolina market. They will ensure compliance with regard to operational necessities, as well as payor and regulatory contracts. This role will work closely and in partnership with the Hub Ops Managers and Medical Director around quality hub operations and workflows related to clinical needs and regulatory requirements, and they will report into the Hub Ops Director and may be regularly called upon by the Hub Ops Director and General Manager for workflow updates, recommendations to ensure quality assurance and compliance, and given additional ad hoc responsibilities, initiatives, and projects based on business needs.
Duties will include the following:
- Develop and refine policies relating to clinical operations.
- In collaboration with Hub Operations Manager, ensure regulatory compliance as well as compliance with internal clinical policies and procedures
- Regularly conduct audits to ensure full compliance with respect to all vaccine, medication administration, and lab testing requirements and workflows throughout all NC Hubs.
- Work closely with the Medical Assistants and Providers to ensure compliance training and corresponding effective workflows with regards to all things labs, including but not limited to; phlebotomy, processing specimen for submission to external labs, CLIA waived point of care testing and program compliance.
- In collaboration with Hub Operations Manager, floor stock medication management including but not limited to; ordering vaccines, compliance and quality assurance with medication and vaccine storage and handling, adherence to policies for administration and documentation of medications and vaccines. .
- In collaboration with Hub Ops Manager, responsible for Hub Site Operations & Compliance including but not limited to ensuring all OSHA requirements are met, and that all safety measures are taken and procedures are followed.
- In collaboration with Hub Ops Manager, responsible for the general Hub safety and handling of both patient and employee safety measures are in place.
- In collaboration with Hub Ops Manager, review, assess, and make recommendations to remediate risks and liability with regard to patient care and workflows.
- Fully qualified, able, and ready to stand in as a Medical Assistant in any one of the NC hubs as needed. (Full Medical Assistant skill set required.)
- Conduct floor stock medication inventory reconciliation on a regular basis for all NC sites.
- Partner with leadership and people managers to conduct employee competency assessments for new hires as well as during year-end review cycles. Able to provide unbiased, and accurate feedback on employee performance and adherence to process.
- Serve as an escalation point for Medical Assistants and Providers if needed with regard to vital signs, point of care testing, drawing/processing labs, and vaccine administration..
- Assist with investigation of complaints filed by patients with regard to their treatment, experience, and any other complaints that may be surfaced to management via survey, phone call, or email.
Requirements for the Role:
- Nursing Degree required.
- 2-4 years of work experience in a clinical setting that reflects the above scope of work.
- Significant and relevant administrative experience in clinical office practice management.
- Experience with practice transformation, organizational systems improvement, and leading change initiatives, especially those related to regulatory compliance and safety regulations.
- Passionate about working hand-in-hand with clinicians and office staff to improve how care is delivered to underserved communities.
- Extraordinary relationship building and oral communication skills.
- Excellent project/process management skills.
- Experience with mapping processes and analyzing workflows.
- Excellent computer skills and willingness to learn additional software applications.
What We’d Like From You:
- A resume and/or LinkedIn profile
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
Covid 19 Update - Please Read:
Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.