Join our companies in their quest to drive powerful, positive, change that endures.

Manager, Clinical Practice Operations

Cityblock Health

Cityblock Health

United States · Remote
Posted on Thursday, January 25, 2024

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

As a member of the Practice Foundations group, this Manager contributes to developing, standardizing, and scaling fundamental clinical operating principles across markets. This work includes developing workflows to support best practices, ensuring the safety and quality of care for our members, and positively impacting the experience of our care teams. In addition to implementing the foundational elements to support our practices, the Manager will work with markets to measure ongoing adherence, and will iterate upon established operating capabilities as our care model evolves to serve more members, new partners and new geographies.

In this role, you will work with market-based operators in maintaining standards of practice as well as implementing new capabilities to support various aspects of our care model. These projects will include the development of operational workflows, policies related to regulatory requirements, EMR optimization, procurement and inventory management. The product of this work will be a practice operations playbook which can be used to scale operations in new market launches, as well as expansion in existing markets. It is an opportunity to learn the Cityblock operating model from the ground up and contribute to building a program that delivers excellent health outcomes and high quality and lower cost.

Requirements for the Role:

  • 5+ years of experience in healthcare management consulting or similar large-scale initiative management experience
  • RN License
  • Bachelor's degree, BSN, or Master's degree preferred
  • Primary care/Registered Nurse experience
  • Oversight of in-house laboratory processing, including CLIA waived point of care testing and specimens submitted to external laboratory
  • Strong knowledge of vaccine storage (including pediatric populations), administration and documentation
  • Strong knowledge of State Level Immunization Program compliance requirements
  • Demonstrated history as a nurse leader/people manager/practice manager
  • Previous history of developing comprehensive education programs to meet the orientation and ongoing competency needs of ambulatory staff-develop

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $94,518 to $118,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.