Core Operations Associate
Chief
About us:
Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.
Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.
Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.
Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.
While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.
At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.
The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.
About the Role:
The Core Operations Associate supports the delivery and success of Core, which are hyper-curated 8-12 person peer groups facilitated by an experienced executive coach. Core groups meet monthly for 90-minute peer coaching sessions. These candid conversations with executive peers allow our members to connect over shared experiences and problem-solve leadership challenges. Many Chief members consider their Core group a “personal board of advisors.”
What you’ll do:
Partners with Core Team members to support the operational logistics to run Core.
Works cross-functionally to ensure proper execution of Core Operations for both Chief Members and Guides.
Documents processes clearly in Notion and Google Drive for broader team knowledge and training.
Responds to & closes assigned cases in a timely manner.
Strong attention to detail, knows how and when to escalate issues to managers.
Supports the execution of the Core Group curation process, ensuring all Core Groups are crafted to give members a powerful group of peers.
Owns day-to-day scheduling operations of Core, including initial meeting schedule and any subsequent reschedules.
Moderates and responds to cross-functional Core support channels with support from Core Ops Specialists and/or Managers to internally troubleshoot member questions regarding Core meetings and/or scheduling.
Executes individual Core changes and associated member communications on a rolling basis.
Executes processes to remove disengaged members from groups and associated member communications.
Supports key back-end processes to ensure a high-quality group experience, including group surveys, merges, retirements, and customized group solutions.
Tracks data to support monthly KPI reporting.
Proactive and clear communication
Customer Focus
Drive for Results
Time Management
What you’ve done and enjoy doing:
Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
Strong analytical and problem solving skills
Excellent communication skills; ability to manage multiple stakeholders
Experience working in Excel/Google Sheets
Methodical, determined, and dedicated to the project at hand
A ‘no task is too small’ attitude
High-energy, flexible, and excited to learn and roll up your sleeves in a startup environment; previous startup experience a plus
Passion for the Company’s mission, positioning and brand — to empower women in business and spark change from the top
Why You'll Want to Work Here:
Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
The base salary for this role is: $60,000
Chief participates in the E-Verify Program in certain locations, as required by law.