Senior People Operations Manager (BF0019)
Charm Industrial
People & HR, Operations
Fort Lupton, CO, USA
Posted on Jul 13, 2024
About Charm
Our mission is to return the atmosphere to 280 ppm CO₂. We convert excess inedible biomass into carbon-rich bio-oil and inject it into underground storage for permanent carbon removal. At scale we can use bio-oil to make fossil-free iron.
Our carbon removal pathway took off in 2020 with initial purchases from customers like Stripe, Shopify & Microsoft. Since then we’ve scaled to thousands of tons of carbon removal, over a hundred employees, and now have three locations in San Francisco, Colorado, and Kansas. Come join us in 2024 as we aim to become one of the first companies to put 10,000 tons of carbon back underground!
We're looking to expand our team of ambitious creative and hands-on forward-thinking humans. We value psychological safety and collaboration. We take calculated risks and don't sweep mistakes under the rug; instead, we pin them to the wall and learn from them. We value that everyone’s unique backgrounds and perspectives shape their work. We encourage you to read our company values.
Come help us reverse climate change. Gigatons or bust!
About the Role
As HR continues to transform and evolve, Charm is seeking a Senior People Operations Manager who embraces modern practices and prioritizes the employee experience. In this role, you will act as both an executional and strategic partner to our regional business leaders. The ideal candidate will provide comprehensive full-cycle HR support, drive employee engagement and DEIB initiatives, and ensure compliance with HR policies and federal and local regulations across our locations in Colorado, Kansas, and Louisiana.
Reporting to the Head of People based in California, you will collaborate closely with internal and external stakeholders to create a supportive work environment that emphasizes employee wellness and fosters a positive company culture. This role is essential in addressing the unique needs and challenges of a diverse workforce, including exempt and non-exempt employees, contractors, and consultants.
We are looking for a dedicated professional with a wealth of experience and a genuine enthusiasm for supporting a diverse workforce. The role of the Senior People Operations Manager is pivotal in fostering a collaborative and inclusive environment for our field operators, engineers, and G&A employees across the region. If you thrive in dynamic settings and are passionate about empowering a varied team to achieve their best, we want you to join us in making a significant impact on our organization and its people.
This position is ideal for someone experienced with both exempt and non-exempt 24/7 manufacturing workforces, adept at navigating HR policies and regulations, and skilled in effective communication. You should be highly organized and approach challenges with creativity and precision. If you are passionate about making a difference and want to be part of a forward-thinking team, join us in redefining HR and making a meaningful impact on our organization and its people!
The Senior People Operations Manager position offers a hybrid work schedule, requiring a minimum of three days per week onsite. This arrangement ensures valuable face-to-face interactions with your team while allowing for flexibility with remote work on the remaining days.
Your Responsibilities:
- Act as a dedicated point of contact for all HR needs for a team of approximately 70 FTEs located in Colorado, Kansas, and soon Louisiana, providing timely and effective support for all employee needs, from administrative queries to employee relations concerns.
- Update internal resources to help employees find answers to questions about benefits, L&D, and performance management.
- Conduct regular timecard audits.
- Track and help manage our rolling Operations step progression and pay grade programs.
- Contribute to the development and enhancement of HR policies and procedures, ensuring compliance and alignment with best practices.
- Partner with external vendors and consultants for HR services, such as benefits administration and training programs.
- Experience with PEO’s.
Full Regional Employee Lifecycle Management:
- Ownership of the end-to-end onboarding process for new hires in our Colorado, Kansas, and Louisiana locations, conducting orientations, preparing welcome materials, and ensuring the completion of necessary documentation.
- Performance management.
- Offboarding processes including exit interviews and transition support.
Strategic and Coaching Support:
- Serve as a strategic partner to regional business leaders, providing guidance and support on all HR and resourcing-related matters.
- Relationship building across the organization.
- Provide guidance and training to local managers and supervisors on HR policies, procedures, and best practices.
- Serve as a resource for managers and supervisors in handling employee relations issues and promoting a positive work environment.
- Coach employees on conflict resolution techniques and facilitate mediation sessions to resolve workplace disputes and improve team dynamics.
- Coordinate and drive monthly team step meetings with members of the operations team and the Directors of Production Operations and Injection Operations.
Training and Development:
- Conduct regular training sessions to ensure compliance with HR policies and regulations.
- Collaborate with cross-functional teams to drive employee engagement and foster a positive work culture.
Regulatory Compliance:
- Stay up-to-date with industry trends and best practices to continuously improve HR processes and initiatives.
- Stay updated on local, state, and federal employment laws and regulations.
- Implement and monitor compliance programs to mitigate risks and ensure adherence to legal standards.
Employee Relations Management:
- Provide coaching and counseling to employees and managers on various HR-related topics.
- Address employee concerns, grievances, and conflicts in a fair and timely manner.
- Conduct thorough investigations with confidentiality and integrity and recommend appropriate resolutions.
You Bring:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 8+ years in HR roles within manufacturing environments, focusing on HR operations, employee relations, and compliance.
- Experience in high-growth, fast-paced companies.
- Ability to navigate competing and changing priorities with clarity, patience and autonomy.
- Ability to influence at all levels of the organization.
- Strong understanding of HR policies, procedures, and best practices.
- Ability to travel up to 25% of the time to other sites.
- Experience with HRIS, ATS, and proficiency in Google Workspace (Gmail, Google Docs, Google Sheets, etc.).
- Knowledge of local, state, and federal employment laws and regulations.
- Excellent verbal and written communication skills, capable of interacting effectively with employees at all levels.
- Proven ability to handle confidential information with professionalism.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Analytical mindset with the ability to analyze data, identify trends, and make recommendations.
- Experience in resolving complex employee relations issues and conflicts.
- Ability to coach managers and employees on conflict resolution and mediation techniques.
- Proven track record of working collaboratively in a team environment and building positive relationships across departments.
- Experience partnering with external vendors and consultants for HR services.
Bonus, if You Bring:
- Experience with ADP TotalSource (or WorkforceNow), Lever ATS and / or Culture Amp (or similar)
- Professional certifications such as PHR (Professional in Human Resources) or SHRM-CP (Certified Professional) are a plus.
- Early-stage startup experience, or experience working in a fast-paced environment
What We Offer
· Stock options
· Health benefits (medical, dental, vision)
· Traditional and Roth 401(k) with a 50% match on contributions up to 6%
· Paid time off, including parental leave
· A yearly professional development stipend
· Healthy snacks and lunches for onsite employees
· A sweet workplace with lots of space inside and out
· A chance to pivot into a role in climate!
Visa Sponsorship Policy
Since we are a small startup, certain accommodations for visa sponsorship may not be within our capability. At this time, Charm Industrial is only sponsoring E3 and TN visas.
Our Commitment
Charm Industrial is an equal opportunity employer with a firm commitment to growing our team in an inclusive way, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, medical condition, age, or veteran status. The consequences of climate change inherently affect some more than others, and we need a diverse team to help us save our little planet most effectively & justly. We are excited about all of those who choose to apply, and for those who end up joining us, to see how you better us as a team and company. We are more than the sum of our parts.