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Desktop Support Admin (Temporary)



Customer Service
Palo Alto, CA, USA
Posted on Tuesday, April 30, 2024

We’re a well-funded start-up. You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth.

Here’s what sets us apart. We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology.

This is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to- earth.

Reporting to the Head of IT, the Desktop Support Admin will be responsible for user support, maintenance and upgrades, networking support, and other duties. This is a temporary position that we anticipate lasting through the end of 2024.

Essential Duties include but are not limited to the following:

  • Provide direct support to users with hardware and software issues, including troubleshooting problems and offering immediate solutions or workarounds.
  • Regularly perform system maintenance and upgrades to ensure optimal performance of desktops, laptops, and peripheral devices.
  • Install, update, and manage software applications, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with minimal disruption.
  • Implement and manage security solutions, including antivirus software and firewalls, to protect data and systems from threats.
  • Maintain an inventory of all IT assets, including hardware and software, and manage software licensing.
  • Keep detailed records of user issues, solutions, and relevant configurations or settings.
  • Train end-users on new technologies and software applications, promoting IT policies and best practices.
  • Assist with network-related tasks, such as connecting devices to the local network and troubleshooting connectivity issues.
  • Work closely with Head of IT on various projects, including system deployments, migrations, and end-user support strategies.
  • Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability to travel up to 5% of working time away from work location, may include overnight/weekend travel at times.

Minimum Qualifications:

  • High School diploma or GED equivalent and a minimum of 2 years of relevant experience.
  • Demonstrated knowledge of computer hardware, software, and networks, including troubleshooting techniques.
  • Excellent verbal and written communication skills to effectively assist users and document processes.
  • Proactive, dynamic, and results-driven self-starter with strong attention to detail.
  • Outstanding interpersonal skills, with a strong ability to collaborate and communicate effectively across all departments in the organization, demonstrating a highly responsive and service-oriented attitude.
  • Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations.

We provide competitive total compensation packages, including base pay and benefits. The estimated base hourly pay range for this position is $35-50/hour. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What you can expect from us:

You’ll feel the energy when you walk in our door – we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.

We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.