Customer Support Specialist
- Location: Imperial House Botleigh Grange Office, Southampton SO30 2AF
- Salary: £25k plus quarterly bonus opportunities and excellent benefits
At Cazoo, we have shaken up the automotive game, and we want you to be a part of it!
Join our vibrant customer support team, where our unwavering dedication to customers is the foundation of all we do. Renowned for our exceptional team culture marked by a blend of fun, friendliness, and professionalism, we provide an environment where your skills and talents will be acknowledged, valued, and rewarded.
Become a part of our dynamic team and step into the exciting role of delivering unparalleled customer support seamlessly across various channels, including phone, email, and live chat. Each individual is a key player in our collective success, actively contributing to a shared vision of excellence.
If you're seeking a fulfilling role where you can thrive and make a meaningful impact, this is the perfect opportunity for you. Come be a vital part of our success in providing unparalleled customer satisfaction!
- Multichannel Excellence: Delivering unparalleled customer support seamlessly across diverse channels, including phone, email, and live chat.
- Rapid Response Expertise: Swiftly and professionally addressing customer enquiries, concerns and issues in a timely manner.
- Exceeding Customer Expectations: Resolving customer problems and ensuring complete satisfaction with our products/services.
- Cross-Functional Collaboration: Collaborating with cross-functional teams to resolve complex customer issues.
- Precision Record-Keeping: Maintaining accurate and detailed records of customer interactions and resolutions.
- Cazoo takes its obligations under the UK Consumer Duty regulations very seriously. In this regard, as a member of the Cazoo team you will be expected to act in a manner that ensures we deliver good outcomes to all our customers.
What you’ll need:
- Customer Service Excellence: Proven positive and enthusiastic Customer Advisor with experience in similar roles.
- Exceptional Customer Engagement and Communication: Outstanding skills in customer engagement and communication, showcasing meticulous attention to detail.
- Customer Journey Leadership: Ability to take charge of the entire customer journey, ensuring seamless resolutions.
- Strategic Navigation of Customer Situations: Navigate diverse customer situations with strategic questioning and negotiation skills.
- Highly Organised and Adaptable Professional: Highly organised and adaptable, adept at planning and thriving in a fast-paced environment.
- Dedication to Top-Tier Customer Service: Posses unwavering dedication to delivering top-tier quality customer service, consistently going the extra mile.
- Strong problem-solving and solution-focused approach Approaches problem-solving with strength and a solution-focused mindset, coupled with a dynamic "Can do" attitude.
- Collaborative and adaptable team player: Collaborates as an adaptable team player, fueled by passion for delivering excellence in customer service.
What's in it for you?
Embrace a vibrant work environment at our newly refurbished Hedge End office in Southampton, featuring a spacious staff kitchen equipped with pool tables and table tennis for your enjoyment. Take advantage of numerous break-out areas and ample free parking, complemented by the added convenience of our own private GYM!
In addition to a competitive salary, we offer a variety of enticing benefits, including:
- Quarterly Bonus Opportunities: Enjoy the rewards of your hard work with quarterly bonus potential.
- Generous Annual Leave: Benefit from 33’ days of annual leave, with an extra day granted on your birthday.
- Pension Plan: Secure your financial future with our 5% matched pension contribution.
- Staff Discount: Take advantage of exclusive staff discounts on our products/services.
- Cycle to Work Scheme: Opt for a healthier commute with our cycle to work scheme.
- Season Ticket Loan: Simplify your daily travels with our season ticket loan program.
- Training and Development: Unlock growth opportunities through our comprehensive training and development programs.
- Free On-Site Parking: Enjoy the convenience of free on-site parking, making your daily commute hassle-free.
Join us for a fulfilling career where you not only work hard but also enjoy a host of benefits designed to enhance your overall well-being and professional development.
This position is office-based, requiring full-time hours scheduled across Monday to Sunday on a rotational shift pattern. Our operational hours span from 8 am to 9 pm, making flexibility within this timeframe essential for successful candidates.
Our selection process starts with a conversation with a member of our talent team, leading to interviews and assessments where you'll have the opportunity to interact with some of our Customer Support team members. Our interview approach revolves around gaining insight into your experience, personality, and potential, prioritising a positive experience over creating stress or putting you on the spot.
We recognise the strength of diverse teams and proudly embrace equal opportunities. As an employer, we highly value diversity and inclusivity. Our commitment extends to not discriminating based on gender, race, age, sexual orientation, religion, national origin, disability status, or marital status.