Job Summary:

Salary: £25k basic - £30k OTE

Location: Hedge End, Southampton SO30 2AF

Join us at Cazoo and be a pivotal part of our sales support team. If you're passionate about sales and enjoy handling customer inquiries, this opportunity is perfect for you!

As a Sales Support Specialist, you'll play a crucial role in delivering outstanding customer experiences. Your responsibilities will involve managing inbound sales queries over the phone or on email and effectively turning them into successful sales.

Your contribution will be significant, guiding customers through their automotive choices and ensuring their satisfaction. You'll handle inbound calls and leads from various platforms, assisting potential buyers in exploring their options. Join us in creating exceptional experiences in the automotive industry!

What you’ll be doing:

• Inbound Call Management: Handle incoming calls efficiently, addressing customer queries and providing essential information that keeps them engaged and satisfied.
• Lead Handling: Manage leads generated from search and aggregator platforms, ensuring timely and effective follow-ups.
• Sales Conversion: Play a pivotal role in converting calls into successful sales, leveraging your communication and persuasion skills.
• Product Knowledge: Develop a deep understanding of our automotive offerings to effectively guide and inform potential buyers.
• Customer Satisfaction: Strive to exceed customer expectations by providing outstanding customer service.
• Team Collaboration: Collaborate with colleagues to contribute to a positive and vibrant team environment, sharing insights and best practices.

Skills and experience required:

• Telephone Sales Experience: You will be able to demonstrate a background in telephone sales to effectively contribute to the role.
• Effective Communication: Exhibit expertise in asking insightful questions, understanding customer needs, and identifying buying signals.
• Proven Sales Performance: Showcase a consistent track record of meeting and exceeding sales targets.
• Sales Pipeline Management: Possess the ability to manage the entire sales pipeline, ensuring successful outcomes from initiation to closure.
• Customer Relationship Building: Excel in building meaningful customer relationships over the phone, employing a friendly and engaging tone.
• Team Collaboration: Act as a team player, actively supporting the development of others within the team.

What's in it for you?

Embrace a vibrant work environment at our Hedge End office in Southampton, featuring a spacious staff kitchen equipped with pool tables and table tennis for your enjoyment. Take advantage of numerous break-out areas and ample free parking, complemented by the added convenience of our own private gym!

In addition to a competitive salary, we offer a variety of enticing benefits, including:

Quarterly Bonus Opportunities: Enjoy the rewards of your hard work with quarterly bonus potential.

Generous Annual Leave: Benefit from 33’ days of annual leave, with an extra day granted on your birthday.

Pension Plan: 5% matched pension contribution.

Staff Discount: Take advantage of exclusive staff discounts on our products/services.

Cycle to Work Scheme: Opt for a healthier commute with our cycle to work scheme.

Training and Development: Unlock growth opportunities through our comprehensive training and development programs.

Free On-Site Parking: Enjoy the convenience of free on-site parking, making your daily commute hassle-free.

Join us for a fulfilling career where you not only work hard but also enjoy a host of benefits designed to enhance your overall well-being and professional development.

Important information:

Cazoo takes its obligations under the UK Consumer Duty regulations very seriously. In this regard, as a member of the Cazoo team you will be expected to act in a manner that ensures we deliver good outcomes to all our customers.

Useful Info:

Our selection process starts with a conversation with a member of our talent team leading to interviews and assessments where you'll have the opportunity to interact with some of our Customer Support team members. Our interview approach revolves around gaining insight into your experience, personality, and potential, prioritising a positive experience over creating stress or putting you on the spot.

We recognise the strength of diverse teams and proudly embrace equal opportunities. As an employer, we highly value diversity and inclusivity. Our commitment extends to not discriminating based on gender, race, age, sexual orientation, religion, national origin, disability status, or marital status.