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IT Operations Specialist

Cazoo

Cazoo

IT, Operations, (Operations), (Executive Support)
London, UK
Posted on Friday, March 17, 2023
<p> <strong>About Cazoo:</strong> </p> <p> <span style="font-weight:400;">Our mission is to transform the car buying experience across the UK by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.</span> </p> <p> <span style="font-weight:400;">Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.</span> </p> <p> <strong>Job Summary:</strong> </p> <p> <span style="font-weight:400;">We are looking for an enthusiastic individual who is passionate about IT and customer service. This role requires you to be the first and second line IT specialist supporting the London office and the wider Cazoo company.</span> </p> <p> <span style="font-weight:400;">You will be part of a team of IT specialists across the UK and working with new age cloud technology and responding to your clients in person and via ticketing system.</span> </p> <p> <span style="font-weight:400;">Your daily duties will include configuring laptops for new starters, responding to IT requests, troubleshooting off site issues with one of our multiple sites across the UK.</span> </p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Hardware/Endpoint support (Windows/MacOS Android)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Google Workspace.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Identity and Access (Okta).</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Network and Wifi problems.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">General IT Support enquiries.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Prepare IT equipment for new starters</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Provide and excellent onboarding experience for new employees</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Provision new starters using tools such as Google Workspace, JumpCloud, Okta.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Install and monitor security software (e.g. Crowdstrike, Cisco Umbrella)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Purchase IT equipment and liaise with local suppliers</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Provision users for Single Sign On applications</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Respond to customer needs via helpdesk system (Freshservice) and walk-ups.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Mobile device management with JAMF/Mobi Control</span></li> </ul> <p> <strong>Skills and Experience Required</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Excellent communication skills and a positive attitude</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience supporting internal systems software and hardware, application training, and overall problem ownership and management.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience supporting collaboration tools such as Google workspace, Slack, Miro etc.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience with Helpdesk ticket systems and management</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Excellent planning skills and preparation for new starters</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Inquisitive nature with an appetite to learn new technologies.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Technical project delivery (automation, onboarding new applications etc).</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Team player with a focus on customer delight.</span></li> </ul> <p> <strong>Useful info</strong> </p> <p>We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.</p> <p>We are committed to ensuring accessibility in our interviews. From a physical disability standpoint, we have ensured our office is accessible but please do let us know if you have any issues or requests.</p> <p>Similarly, we want to ensure neurodiverse candidates feel confident and comfortable with our interview process but appreciate there is not a ‘one size fits all’ approach to this. As such, please do let us know if you need any changes made to the interview process to accommodate yourself well.</p> <p>In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).</p> <p></p>
Cazoo is an equal opportunity employer.
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