Join our companies in their quest to drive powerful, positive, change that endures.

IT Operations Specialist



IT, Operations
London, UK
Posted on Friday, March 17, 2023

About Cazoo:

Our mission is to transform the car buying experience across the UK by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.

Job Summary:

We are looking for an enthusiastic individual who is passionate about IT and customer service. This role requires you to be the first and second line IT specialist supporting the London office and the wider Cazoo company.

You will be part of a team of IT specialists across the UK and working with new age cloud technology and responding to your clients in person and via ticketing system.

Your daily duties will include configuring laptops for new starters, responding to IT requests, troubleshooting off site issues with one of our multiple sites across the UK.

Key Responsibilities:

  • Hardware/Endpoint support (Windows/MacOS Android)
  • Google Workspace.
  • Identity and Access (Okta).
  • Network and Wifi problems.
  • General IT Support enquiries.
  • Prepare IT equipment for new starters
  • Provide and excellent onboarding experience for new employees
  • Provision new starters using tools such as Google Workspace, JumpCloud, Okta.
  • Install and monitor security software (e.g. Crowdstrike, Cisco Umbrella)
  • Purchase IT equipment and liaise with local suppliers
  • Provision users for Single Sign On applications
  • Respond to customer needs via helpdesk system (Freshservice) and walk-ups.
  • Mobile device management with JAMF/Mobi Control

Skills and Experience Required

  • Excellent communication skills and a positive attitude
  • Experience supporting internal systems software and hardware, application training, and overall problem ownership and management.
  • Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
  • Experience supporting collaboration tools such as Google workspace, Slack, Miro etc.
  • Experience with Helpdesk ticket systems and management
  • Excellent planning skills and preparation for new starters
  • Inquisitive nature with an appetite to learn new technologies.
  • Technical project delivery (automation, onboarding new applications etc).
  • Team player with a focus on customer delight.

Useful info

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

We are committed to ensuring accessibility in our interviews. From a physical disability standpoint, we have ensured our office is accessible but please do let us know if you have any issues or requests.

Similarly, we want to ensure neurodiverse candidates feel confident and comfortable with our interview process but appreciate there is not a ‘one size fits all’ approach to this. As such, please do let us know if you need any changes made to the interview process to accommodate yourself well.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).