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Research Operations Specialist



London, UK
Posted on Tuesday, March 14, 2023

About Cazoo and our culture:

In just four years, we’ve transformed the car buying experience in the UK and we’re seeking the best talent to help us move forward in our journey.

Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase a car entirely online for delivery or collection in as little as 72 hours.

Right now, we are looking for people who want to maximise their impact – for their careers, colleagues and our customers. We're looking for someone who wants to learn with the best, take the initiative and love the challenge of working in a constantly evolving organisation. You will also be driven to make a positive impact on others and want to be part of building a strong community at work.

What you’ll do:

  • Responsible for enabling greater efficiency in the user research process and tooling through procurement and management of vendors
  • Development of the frameworks that ensures research is conducted safely, legally and ethically
  • Provide research guidance and support to non-researchers through best practice, training and resources

You’ll need:

  • Experience with helping others and approaching work in an organised and methodical way
  • To be a problem solver, comfortable working as part of a team as well as autonomously at times to drive work forwards
  • To know what makes researchers, and research teams, operate effectively (although you aren’t necessarily a researcher yourself)
  • Experience in effectively socialising research across an organisation in an accessible and clear manner
  • You have experience working to support user researchers, designers and product people in an agile way of working
  • Experience improving research reach by thorough and accessible documentation
  • You’re familiar with working with third parties,navigating procurement processes and negotiating contracts and supplier terms
  • You have up to date knowledge on research ethics principles and are aware of best practice for participant consent and data protection
  • Experience championing research tools and maximising utilisation of existing research platforms

We value people who are:

  • Customer Obsessed. At Cazoo, people come before cars. We encourage service design thinking and understanding that customers interact with Cazoo beyond just a website.
  • Team Players. Being a small team, we encourage everyone to take ownership in their area and collaborate with others. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble.
  • Fast Drivers. We focus on results, which means we keep the bar high and are always pushing ourselves to make fast decisions and learn as quickly as possible.
  • Data Driven. We value making informed decisions and using data to inform those decisions. If there's data, use data.
  • Responsible owners. Having and taking ownership inspires us to be the best we can be for ourselves, our teams, our customers and our business

Useful info:

Our London home is located a stone’s throw from Euston Station and close to Kings Cross, with tube stations on the Northern, Victoria, Piccadilly, Hammersmith & City and Circle lines all a short walk away.

Our selection process will typically involve a chat on the phone, a portfolio review and a few hours of interviews where you’ll have a chance to meet the team. Our interview process is built around understanding your experience and focus as a researcher, not making you sweat or catching you out.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status, or marital status.