About Cazoo and our culture:

In just four years, we’ve transformed the car buying experience in the UK and we’re seeking the best talent to help us move forward in our journey.

Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase a car entirely online for delivery or collection in as little as 72 hours.

Right now, we are looking for people who want to maximise their impact – for their careers, colleagues and our customers. We're looking for someone who wants to learn with the best, take the initiative and love the challenge of working in a constantly evolving organisation. You will also be driven to make a positive impact on others and want to be part of building a strong community at work.

Job Summary:

The Customer Experience team is responsible for building, maintaining and developing the relationship between our customers and Cazoo, transforming the car owning experience.

We’re looking for a talented Data Automation Specialist to support our Customer Experience team in delivering the customer data roadmap, driving the data strategy forward to ensure Cazoo continually offers an excellent customer experience.

We aim to give customers a helping hand when they need it most - whether that’s helping to find the right car, understanding financing options, keeping them up-to-date about their delivery or return, or helping customers through their first few months of having a Cazoo car.

About this role and the impact you will have:

• Supporting on delivering the data strategy for the CRM team.
• Building, scaling and optimising automation journeys touching all aspects of the customer lifecycle.
• Building campaign audiences for Email, Text & Outbound campaigns.
• Creating & optimising the segmentation and targeting of the customer database with CRM journeys to provide timely messages and drive commercial performance.
• Identifying opportunities for automation to improve internal efficiency and overall customer experience.
• Providing weekly metrics and reports around campaign and journey performance, the success of campaigns and agreed upon KPI’s.
• Sharing insights with the Customer Experience and wider teams.
• Advocating data best practice within the team, including adherence to GDPR and similar guidelines.
• Maintenance of successful campaigns and workflows through troubleshooting and alert creation and monitoring.
• Putting the customer at the heart of everything you do.

We’re looking for some with:

• Previous experience working in a similar role.
• Experience using customer data platforms, such as Segment.
• Experience with CRM Campaign Management tools, such as Salesforce Marketing Cloud, Oracle or similar.
• An excellent understanding of interrogating databases using SQL.
• An understanding of CRM technologies, not limited to Email Service Providers.
• A strong understanding of the principles of customer segmentation and how they can be used to improve customer experience.
• Strong communication skills, particularly in explaining technical concepts to non-technical audiences.
• Passion for customer data, analytics, and driving performance through segmentation and targeting.
• A strong attention to detail, and great self-organisation skills.
• Confidence in analysing and interpreting trends in data.
• Excellent interpersonal skills to help build strong relationships with relevant stakeholders.
• Self-motivation and the ability to work at pace in a dynamic organisation.
• Excellent time management, with the ability to plan time effectively and prioritise.
• The desire to work as part of a collaborative and close-knit team.

Benefits:

Wherever you work at Cazoo, you’ll have what you need to be at your best. Our rewards, benefits, and initiatives have been created so you can make an impact on your career, your colleagues, our customers and the communities we are a part of.

Along with a competitive salary, we offer an outstanding benefits package, including annual bonus and 25 days holiday (plus an extra day for your birthday). At Cazoo we are passionate about well being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to 5% salary matched pension schemes, along with life insurance and critical illness cover.

Useful information:

Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager.

We know that diverse teams make better teams and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.