<h2><strong>Job Summary:</strong></h2> <p><span style="font-weight:400;">The Call Off Specialist has overall responsibility for driving the flow in the Call Off facility at Cazoo. This role inspires high performance by supporting the Shift Manager achieving </span></p> <p><span style="font-weight:400;">Working with key stakeholders within Cazoo, the Call off Specialist will support further development of the call off process, identifying and delivering key projects that will enhance customer satisfaction and achieve overall business goals. </span></p> <ul> <li style="font-weight:400;"> <strong>Hours: </strong><span style="font-weight:400;">Full Time 40.25 Hours per week MON-SUN (5/5/4 Shift Pattern)</span> </li> </ul> <h2><strong>What you'll be doing:</strong></h2> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Oversee the day-to-day loading of the Call Off operation including Road Test, workshop, and bodyshop.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Liaise with the Production Team for vehicle repairs</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ensuring cars are ready for trunking for last mile delivery on time </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Liaise with the Yard team to arrange the correct flow of cars into the call off process</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Update the CS team of any issues </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Update ECD’s on cars that are in repair</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ordering and maintaining impressed stock</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Individual parts ordering</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Monitoring and communicating loose item issues</span></li> </ul> <h2><strong>Key skills and experience required: </strong></h2> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Significant experience of leading a large team in a fast paced, consumer focused environment.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Proven leadership ability, able to motivate teams to deliver high quality output in line with priorities, creating a winning culture.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability and experience of influencing at all levels across the organisation and beyond. </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience of scaling new premises and teams to drive customer and commercial advantage.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Programme management and process improvement experience with familiarity of appropriate tools and techniques.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Highly motivated individual with the ability to successfully work in a dynamic, fast moving startup environment.</span></li> </ul> <h2><strong>Benefits: </strong></h2> <p><span style="font-weight:400;">Wherever you work at Cazoo, you’ll have what you need to be at your best. Our rewards, benefits, and initiatives have been created so you can make a big impact on your career, your colleagues, our customers and the communities we are a part of.</span></p> <p><span style="font-weight:400;">Along with a competitive salary, we offer an outstanding benefits package, including bonus and 23.5 days holiday (plus an extra day for your birthday). At Cazoo we are passionate about well being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to 5% salary matched pension schemes, along with life insurance and critical illness cover.</span></p> <p> </p>