<p> <strong>Job Summary:</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Salary: Up to £28,000 per annum based on experience</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Location: 832 Bath Rd, Brislington, Bristol BS4 5LQ</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Hours: 40 Hours p/week - 5 days out of 7 MON - SUN *ROTA</span></li> </ul> <p> <strong>About Cazoo and our culture:</strong> </p> <p> <span style="font-weight:400;">In just four years, we’ve transformed the car buying experience in the UK. Now we’re seeking the best talent to push us onwards and upwards.</span> </p> <p> <span style="font-weight:400;">Right now, we are looking for people who want to maximise their impact – for their careers, colleagues, customers, and the communities they work within. People who want to learn with the best, take the initiative and love the challenge of working in a constantly evolving organisation. Driven to make a positive impact on others and want to be part of building a strong community at work. Who will value our unique fusion of industries and will collaborate, support and value others for the differences they bring.</span> </p> <p> <strong>About this role and the impact you will have:</strong> </p> <p> <span style="font-weight:400;">We’re looking for an exceptional Senior Service Support Specialist to join our fast-growing team at Cazoo, helping to transform the way people buy used cars and making buying a car no different to buying any other product online today.</span> </p> <p> <span style="font-weight:400;">The Senior Service Support Specialist will be responsible for s</span> <span style="font-weight:400;">upervisory support within the back-of-house operations, as well as proactively working with customers, colleagues, and external parties throughout the servicing and repair process, and ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.</span> </p> <p> <span style="font-weight:400;">You will be someone that enjoys working in a fast-paced environment with a hands-on attitude and at heart with a data-driven mindset, sharing fresh ideas for how to apply best practices to improve efficiency by reducing operating costs while increasing productivity.</span> </p> <p> <strong>What you will be doing:</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Working proactively with customers, colleagues, and external parties throughout the servicing and repair process.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Supervisory support within the back-of-house operations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Actively supporting and continually improving efficiencies within the service department.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Efficiently ordering and logging consumables and parts, and processing returns.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Building strong, ongoing relationships with customers.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Administering warranty claims.</span></li> </ul> <p> <strong>We’re looking for some with:</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Vehicle diagnosis and repair knowledge across multiple brands and makes of vehicles.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Previous experience working in a high-volume, customer-focused environment.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience with garage management systems.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Understanding of MOT test standards.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">A Full UK driving licence would be beneficial</span></li> </ul> <p> <strong>Benefits:</strong> </p> <p> <span style="font-weight:400;">Wherever you work at Cazoo, you’ll have what you need to be at your best. Our rewards, benefits, and initiatives have been created so you can make a big impact on your career, your colleagues, our customers and the communities we are a part of.</span> </p> <p> <span style="font-weight:400;">Along with a competitive salary, we offer an outstanding benefits package, including a bonus scheme and up to 33 days' holiday (plus an extra day for your birthday). At Cazoo we are passionate about well-being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to 5% salary-matched pension schemes, along with life insurance and critical illness coverage.</span> </p> <p> <strong>Useful information</strong> </p> <p> <span style="font-weight:400;">Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager.</span> </p> <p> <span style="font-weight:400;">We know that diverse teams make better teams and we are an equal-opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.</span> </p> <p> <span style="font-weight:400;">*ROTA: 08:00-17:00 (Early) OR 09:00-18:00 (Late) MON-FRI / 08:30-17:30 SAT / 10:00-18:00 SUN / Day off midweek when working SAT or SUN</span> </p>