Customer Service Team Leader
Carma
Customer Service
Carman, MB R0G 0J0, Canada
Posted on Apr 30, 2026
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
In this role, you’ll own the Customer Service experience within our Buying team, ensuring every Carma interaction is smooth, simple, and exceptional. You’ll stay close to the day-to-day: supporting customer enquiries, coordinating inspection bookings, and stepping in where needed to keep things running seamlessly. You’ll also help shape how we work, always looking for smarter, faster ways to improve the customer experience.
In this role, you’ll own the Customer Service experience within our Buying team, ensuring every Carma interaction is smooth, simple, and exceptional. You’ll stay close to the day-to-day: supporting customer enquiries, coordinating inspection bookings, and stepping in where needed to keep things running seamlessly. You’ll also help shape how we work, always looking for smarter, faster ways to improve the customer experience.
- Department
- Customer Experience
- Employment Type
- Permanent - Full Time
- Location
- Carma HQ
- Workplace type
- Onsite
What you'll be doing:
- Lead, coach, and develop a team of 5-10 Customer Service Representatives to consistently deliver outstanding customer experiences
- Own reporting and performance insights: analyse data, identify trends, and turn them into clear actions and improvements
- Stay close to the customer: jumping into calls, emails, and live chat when needed to support the team and maintain great service standards
- Bring a continuous improvement mindset, always looking for smarter, faster, and better ways to do things with the customer at the centre
Okay, let’s talk about you:
- 2+ years’ experience leading a customer service or contact centre team
- Experience in a fast-paced, FMCG or startup environment (a plus, not essential)
- Comfortable working with CRM systems and technology
- Strong commercial mindset with the ability to interpret and act on data
- Excellent communication skills, both written and verbal
- Interest in the automotive industry is a plus 🚗
What's in it for you?
- Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
- Enjoy our fantastic employee wellbeing partner, Sonder, available for you and your family.
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts, NRMA cover and of course our finance options!
At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.
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About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
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