Customer Service Representative
Carma
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See open jobs at Carma.See open jobs similar to "Customer Service Representative" General Catalyst.Customer Service
Carman, MB R0G 0J0, Canada
Posted on Oct 31, 2025
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car-buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
At Carma, we make selling a car simple, smooth, and dare we say… enjoyable. As a Customer Service Representative in our Buying team, you’ll guide customers through a smooth, simple, and positive journey.
At Carma, we make selling a car simple, smooth, and dare we say… enjoyable. As a Customer Service Representative in our Buying team, you’ll guide customers through a smooth, simple, and positive journey.
- Department
- Buying
- Employment Type
- Permanent - Full Time
- Location
- Carma HQ
- Workplace type
- Onsite
- Reporting To
- Peter Willis
What you'll be doing
- Chat with customers via phone, email, social, and chat to book inspections and answer questions with a friendly can-do attitude.
- Keep inspections on track- confirm times, minimise cancellations, and keep everyone in the loop.
- Onboard our vehicles in our system and handle admin like a pro.
- Spot and solve potential issues before they become problems, delivering fast solutions and an unforgettable selling experience.
- Juggle multiple systems (CRM, Hubspot, website… you get the idea) while staying one step ahead.
- Keep the team spirit high! Take ownership of every interaction, follow up, and close the loop to make every customer feel valued.
Okay, let's talk about you
- You’ve got experience in customer service and a knack for making people feel heard.
- You can chat confidently across phone, email, and digital channels.
- Tech-savvy and curious, ready to learn new systems.
- Multitasking pro with the flexibility to handle changing priorities
- Bonus points if you know your SUVs from your sedans—but it’s not essential.
- We’re open daily, so flexible availability across weekdays and weekends is essential for this role!
- We're based in Surry Hills, Sydney - so you'll need to be comfortable with this commute to the office
What's in it for you?
- We love social events, from parties to go-karting and bake sales, there’s something for everyone.
- Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover
About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
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This job is no longer accepting applications
See open jobs at Carma.See open jobs similar to "Customer Service Representative" General Catalyst.