Customer Buying Team Lead
Carma
Customer Service
Sydney, NSW, Australia
Posted on Oct 13, 2025
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride!
Have you led high-performing sales teams, built smarter processes, and motivated people to hit their best results? This is your chance! We’re looking for a Sales Team Lead to run one of our key sales teams here at Carma! You will coach, nurture, and drive conversion rates, while creating a smooth and trustworthy experience for every seller.
- Department
- Buying
- Employment Type
- Permanent - Full Time
- Location
- Sydney
- Workplace type
- Onsite
- Reporting To
- Peter Willis
What you'll be doing:
- Lead and develop a team of phone based Car Buying Specialists - champion, coach, and hold them accountable
- Build and embed efficient workflows for customer outreach, negotiations, and deal closure
- Track performance, analyse trends, and use insights to improve team outcomes
- Manage rostering, resource allocation, and leave across the team
- Support daily operations, handle escalations, and answer product questions
- Collaborate with valuations, inspection, and wider business teams to align strategies
- Drive key KPIs like cars purchased, conversion rates, and activity levels
Okay, let's talk about you:
- You’ve got 3+ years experience in leading a sales team and love seeing people grow, hit targets, and celebrate wins along the way
- Motivating, coaching, and holding your team accountable comes naturally - you know how to bring out their best every day
- Conversion rates, pipelines, KPIs? You live for this stuff and love turning insights into action
- Negotiation and communication? You can build trust and close deals with clarity, confidence, and a touch of charm
- Structured, process-driven, and always spotting ways to make workflows smoother, faster, and smarter
- Flexible, adaptable, and unshakable under pressure- change excites you, not scares you
- Automotive experience is a bonus, but your sales mojo, commercial instincts, and ability to scale a team are what really matter
- Tech-savvy and CRM obsessed (Hubspot experience is a plus!)
- Flexible and ready- you’re cool with a rotating roster and happy to jump in on weekends when needed
- Based in Sydney and ready to energise an onsite, high-energy team
What's in it for you?
- Score amazing deals on cars, finance options and other car parts
- We’re a tech business so you know the drill! A fully stocked kitchen, barista-style coffee, pool table, table tennis, roof top lunch area & more!
- Join a collaborative, fast-growing business where you can make a real impact
#LI-MG1
About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
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