Customer Buying Team Lead
Carma
This job is no longer accepting applications
See open jobs at Carma.See open jobs similar to "Customer Buying Team Lead" General Catalyst.Customer Service
Sydney, NSW, Australia
Posted 6+ months ago
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride!
Have you led high-performing sales teams, built smarter processes, and motivated people to hit their best results? This is your chance! We’re looking for a Sales Team Lead to run one of our key sales teams here at Carma! You will coach, nurture, and drive conversion rates, while creating a smooth and trustworthy experience for every seller.
- Department
- Buying
- Employment Type
- Permanent - Full Time
- Location
- Sydney
- Workplace type
- Onsite
- Reporting To
- Peter Willis
What you'll be doing:
- Lead and develop a team of phone based Car Buying Specialists - champion, coach, and hold them accountable
- Build and embed efficient workflows for customer outreach, negotiations, and deal closure
- Track performance, analyse trends, and use insights to improve team outcomes
- Manage rostering, resource allocation, and leave across the team
- Support daily operations, handle escalations, and answer product questions
- Collaborate with valuations, inspection, and wider business teams to align strategies
- Drive key KPIs like cars purchased, conversion rates, and activity levels
Okay, let's talk about you:
- You’ve got 3+ years experience in leading a sales team and love seeing people grow, hit targets, and celebrate wins along the way
- Motivating, coaching, and holding your team accountable comes naturally - you know how to bring out their best every day
- Conversion rates, pipelines, KPIs? You live for this stuff and love turning insights into action
- Negotiation and communication? You can build trust and close deals with clarity, confidence, and a touch of charm
- Structured, process-driven, and always spotting ways to make workflows smoother, faster, and smarter
- Flexible, adaptable, and unshakable under pressure- change excites you, not scares you
- Automotive experience is a bonus, but your sales mojo, commercial instincts, and ability to scale a team are what really matter
- Tech-savvy and CRM obsessed (Hubspot experience is a plus!)
- Flexible and ready- you’re cool with a rotating roster and happy to jump in on weekends when needed
- Based in Sydney and ready to energise an onsite, high-energy team
What's in it for you?
- Score amazing deals on cars, finance options and other car parts
- We’re a tech business so you know the drill! A fully stocked kitchen, barista-style coffee, pool table, table tennis, roof top lunch area & more!
- Join a collaborative, fast-growing business where you can make a real impact
#LI-MG1
About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
This job is no longer accepting applications
See open jobs at Carma.See open jobs similar to "Customer Buying Team Lead" General Catalyst.
