Customer Delivery Team Lead
Carma
Customer Service
Sydney, NSW, Australia
Posted on Mar 12, 2025
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
Get ready to run the show when it comes to car deliveries! You’ll be leading a team of drivers and handover specialists, juggling schedules, and making sure every handover is a seamless, standout experience. It’s fast-paced, hands-on, and full of surprises—perfect for someone who thrives on staying organised, thinking ahead, and keeping things moving (even when curveballs come flying!).
- Department
- Customer Experience
- Employment Type
- Permanent - Full Time
- Location
- Carma HQ, Sydney
- Workplace type
- Onsite
- Reporting To
- James Solomon
What you'll be doing:
- Lead a team of drivers and handover specialists, setting them up for success every day while delivering top-tier customer experiences.
- Keep the delivery schedule running like clockwork—last-minute traffic delays or a change of plans? You’ll work your magic to keep things on track.
- Jump in where needed, whether it’s troubleshooting a scheduling hiccup or stepping in for a customer handover—this isn’t just a desk job!
- Collaborate with teams across Carma, from buying to production, to streamline and improve the delivery process.
- Use data and reporting to spot opportunities, dig into root causes, and build smarter, more efficient solutions.
- Inspecting and purchasing customer trade-in cars and other cars that customers' are selling to Carma.
Okay, let's talk about you:
- Leadership experience managing a customer-facing team and knowing how to bring out their best.
- A knack for staying organised and solving problems on the fly using data and logic.
- Experience delivering exceptional customer service across different channels—phone, email, and face-to-face.
- Confidence with systems and data—whether it’s a POS, CRM, or pulling insights from reports to spot potential roadblocks.
- Strong communication skills, both written and verbal.
Please note, because you’ll be managing an onsite customer-facing team, this is an onsite position, based in our Alexandria, Sydney office 5 days per week.
What's in it for you?
- We love social events, from parties to go-karting and bake sales, there’s something for everyone.
- Take advantage of our awesome novated lease options and discounted NRMA roadside assistance.
- Join a growing company with fantastic training and progression opportunities — grow with us!
At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.
About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
Our Hiring Process
Stage 1:
Applied
Stage 2:
Let's chat
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