Lending Consultant
Carma
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See open jobs at Carma.See open jobs similar to "Lending Consultant" General Catalyst.Sydney, NSW, Australia
Posted on Friday, March 17, 2023
Backed by the latest technology and a state-of-the-art automotive reconditioning facility, Carma makes buying and financing pre-loved cars a seamless, hassle-free experience. From our reconditioning standards, to delivery and customer support, our customers are really at the heart of everything we do.
About the Role
In a nutshell, we’re searching for a customer-centric Finance Consultant to help customers navigate all things related to financing their new purchase with us, including liaising with external financiers and internal stakeholders to complement the digital customer journey.
Responsibilities
- Delight our customers over multiple channels (phone, email etc.), support their purchase and manage their finance process through quoting, application, settlement etc.
- Offer clarity, guidance and information through the finance journey and be able to share that information in a way that’s understood by our customers
- Liaise between third-party financiers and customers to resolve troublesome applications
- Promote and sell finance and insurance products whilst anticipating potential customer issues to troubleshoot and offer potential solutions for speedy resolution.
- Keep an open channel of communication with internal teams and stakeholders
- You’ll maintain compliance within regulatory frameworks
About You
- Proven experience within a relevant finance environment, ideally within automotive / asset finance
- Ability to clearly explain, and sell, finance products to people in a way they understand, and an ability to negotiate
- Computer literacy skills across multiple platforms and portals, and the flexibility to embrace new technology and ways of working.
- An exceptional customer service background
- Flexible availability, open to working shifts outside of normal business hours (some weekend work or later midweek shifts may be required)
Working at Carma
- Brand new office space in Alexandria, complete with fresh coffee and games areas for when you need to take a break!
- Carma social events! From Friday drinks through to Oktoberfest and Go-karting birthday parties - we like to celebrate all the big (and smaller) wins!
- Endless career opportunities from apprenticeships, mentorships, and cross-department learning!
At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work! We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
This job is no longer accepting applications
See open jobs at Carma.See open jobs similar to "Lending Consultant" General Catalyst.