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Solutions Engineering Manager - Ecosystem



Software Engineering, Other Engineering
San Francisco, CA, USA
Posted on Wednesday, June 26, 2024

Company Description

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

  • Leading a team of solution and support engineers and create a collaborative & open team environment where everyone can make an incredible impact.
  • Coordinating outreach between Developers and internal teams to make sure we can resolve technical questions and issues.
  • Developing processes and tools to enable us to support our fast-growing Enterprise and Developer community efficiently.
  • Owning and driving the delivery of cross-team and cross-group initiatives and projects from ideation to completion, with autonomy and decision-making independence.
  • Showcasing powerful presentations and demos, help develop demo agendas and prepare software demo presentations for Developers.
  • Being the voice of Developers by communicating customer technical capability needs to product and engineering teams and API needs to the Ecosystem product and engineering teams.
  • Nurturing engagement in our Developers' community while also championing them inside the company by raising awareness of their pain points, feedback, and feature requests.

You're probably a match if

  • You have the ability to lead, coach & grow a strong, senior engineering team.
  • You possess firmly grounded computer science and engineering fundamentals with experience in developing web applications.
  • You have experience developing, integrating into APIs, and building web solutions.
  • You have at least 6+ years of experience in sales engineering, solutions architecture, technical consulting, or equivalent experience.
  • You can showcase fantastic technical troubleshooting skills in an Enterprise SaaS-based environment.
  • You have prior experience with custom extension/integration development and different web platforms and app marketplaces.
  • You show a customer-focused attitude and demeanor.
  • You are an effective communicator with a strong voice when writing.

About the team

The Ecosystem group contributes to Canva’s growth towards 1 billion users by creating an abundant app ecosystem that tailors to the diverse needs of our users across all demographics. As Canva continues to play a larger role in organizations with larger teams, it is essential that we continue growing an ecosystem that supports both apps and integrations with 3rd party tools/apps/services. Ecosystem has launched the Canva Apps SDK and is continuing to evolve Ecosystem product offering by launching the public REST API for Canva to serve third-party developers (Connect API) and support integrations with enterprises and SaaS software!

The Ecosystem strategy involves three priorities:

  • Build and scale the Canva API to enable deep integrations into (and outside of) Canva’s editor product
  • Create a truly delightful experience for our developers and their customers.
  • Building high-quality integrations with strategic partners to benefit Canva’s users.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Health benefits plans to support you and your wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out for more info.

At Canva, we value fairness and strive to provide competitive, market-informed compensation while ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience, and overall assessment of what we observed and learned in the hiring process. The target salary range for this position starts at a minimum of $210,000. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.