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IT Support Engineer (Apple/MacOS) - Sydney Campus



IT, Customer Service
Sydney, NSW, Australia
Posted on Thursday, May 16, 2024

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

About the role

Canva is seeking a highly motivated IT Support Engineer to join our team in Sydney to support Canvanauts to do the best work of their lives! It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.

We're looking for someone who is passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment.

Note: This is a hybrid role and requires regular on-site days to support our team at our amazing Surry Hills office near Central station.

Role Responsibilities:

  • Provide remote and on-site tech support to Canvanauts with a focus on macOS devices & SaaS applications in a service desk context.
  • Provide AV support for our on-site meeting rooms, office technology & internal events.
  • Drive performance & continual improvements through ownership of one or more services within the IT Group.
  • Write clear and comprehensive documentation, as well as a willingness to share their knowledge with the team.

Required Experience:

  • Exceptional customer service skills with experience in supporting users on-site.
  • Experience in supporting MDM-managed Apple / Mac hardware within an enterprise environment
  • Experience in supporting or administering applications such as Google Workspace, Okta, Jira, Confluence, Slack and Zoom
  • Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections
  • Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers.
  • Experience supporting and troubleshooting AV for in-person & hybrid events.
  • Strong verbal & written communication skills, including contributing to user & technical documentation.
  • Ability to manage multiple, competing tasks & priorities with ease.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.